More jobs:
Quality & Training Manager; Gov-Contracted Call Center
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-02-08
Listing for:
Systems Integration, Inc.
Contract
position Listed on 2026-02-08
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager
Job Description & How to Apply Below
A provider of customer experience solutions is seeking a Quality & Training Manager in the Washington DC metro area. This role will oversee quality assurance activities and manage training programs at a government‑contracted call center. Responsibilities include monitoring quality metrics, analyzing performance trends, designing training materials, and ensuring compliance with service standards. The ideal candidate has experience in quality assurance, strong analytical abilities, and a relevant Bachelor’s degree.
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