Manager, Quality Improvement

AHCA/NCAL is seeking a Manager of Quality Improvement that improves lives by delivering solutions for quality care by managing key aspects of the Quality Award program through education, promotion, recognition, and customer support. This position will also broadly support quality improvement within the department through serving as liaison to the Quality Improvement Committee and elevating the Quality Award Program where relevant in the Committee’s efforts.

• Quality Award Promotion
  • Work with public affairs and other departments on developing and carrying out annual promotional
  • Identify new opportunities to promote and advance recognition of the program and manage implementation of designated actions.
• Member Support:
  • Manage the Quality Award inbox with support from the department Administrative Assistant and other Quality Award staff.
  • Develop and coordinate customer support process for
  • Lead applicant support processes such as the multi-facility support plan.
  • Manage applicant notification
  • Lead the appeal process for each award level.
  • Gather feedback from applicants to identify opportunities for improvement.
• Quality Award Portal
  • Work with the Quality Award Portal team to troubleshoot applicant issues.
  • Support testing of enhancements in the Quality Award
  • Serve as backup support for the Quality Award
• Other duties as assigned

• Bachelor’s degree required
• 3-5 years of work experience
• Customer service experience required
• Prior experience in nursing homes a plus
• Prior experience in quality improvement or with the Baldrige criteria a plus