Program Quality Analyst

Overview

Overview:

ITility is seeking an experienced performance driven Program Quality Analyst in our PMO supporting a new government client and is contingent on contract award. This position will be on-site at our client location in McLean, VA and at our headquarters in Chantilly, VA. Some hybrid work may be possible.

ITility is a Service-Disabled Veteran-Owned Business with a passion to equip our nation’s Intelligence Community, armed forces and first responders with the very best to empower their missions. From the virtual battlefield to boots on the ground, our people, processes, and performance drive our ability to help our clients protect what matters, now and for generations to come.

At ITility
, we help our customers command the future by thinking beyond perceived limits to create new, unexpected ways to protect and defend our nation. We inspire and empower people to create significant solutions that secure what matters to our customers and communities, here and around the globe.

We Value:

• The Drive to Perform Beyond Perceived Limits.
• The Desire to Find Significance in All We Do.
• The Passion and Compassion That Powers Both.

Program Quality Analyst (PMO)

The Program Quality Analyst (QA) designs, implements, and sustains the contract Quality Management System (QMS) aligned with ISO
9001 and ISO
27001, ensuring all program products and services consistently meet or exceed defined Service Level Agreements (SLAs) and client quality expectations. This role provides end‑to‑end quality governance, oversight, and assurance—conducting audits and surveillance, managing risk and corrective actions, and reinforcing a culture of continuous improvement across all task areas.

• Quality Management System (QMS) & Governance
  • Establish, maintain, and continuously improve the Program QMS aligned to ODNI mission priorities, contractual requirements, and ISO
    9001/27001 standards
  • Develop, maintain, and control quality artifacts, including the Quality Management Plan (QMP), SOPs, work instructions, templates, and process maps
  • Integrate quality governance across all contractual task areas to enable consistent execution, performance visibility, and accountability
  • Implement document control, configuration management, and change control processes to ensure traceability and compliance for classified and unclassified artifacts
  • Ensure quality controls are embedded in PMO processes, deliverable workflows, and operational rhythms
• Compliance, Surveillance & Audit Readiness
  • Support program compliance with contractual requirements, policies, and applicable IC and ODNI standards
  • Coordinate and support government surveillance activities, including QASP metrics, inspections, acceptances, and reviews
  • Plan and conduct internal audits, spot checks, and readiness assessments ahead evaluations
  • Track findings, observations, risks, and non‑conformances; lead Corrective and Preventive Action (CAPA) development, execution, and verification of effectiveness
  • Partner with Task Leads and PMO leadership to ensure sustained audit readiness and compliance assurance
• Performance Metrics, Data Integrity & Reporting
  • Define and maintain quality and performance metrics aligned with client priorities, including deliverable quality, timeliness, rework, SLA adherence, and CAPA effectiveness
  • Develop and maintain dashboards, scorecards, and quality reporting packages for PMO and government leadership
  • Ensure the integrity, consistency, and traceability of quality and performance data across PMO systems and tools
  • Conduct trend analysis to proactively identify systemic issues, performance risks, and improvement opportunities
  • Support PMO reviews and leadership briefings with actionable, data‑driven quality insights
• Continuous Improvement, Root Cause Analysis & Risk Reduction
  • Lead structured root cause analysis (RCA) for quality issues impacting task performance or deliverable acceptance
  • Facilitate continuous improvement initiatives to reduce rework, cycle time, risk exposure, and performance variability
  • Partner with PMO and task leadership to integrate preventive quality controls into planning, execution, and schedule management
  • Quantify and communicate improvement…