Clinical Nurse Manager; RN Licensed

Clinical Nurse Manager (RN Required)

Washington, DC | On-Site | $95K–$105K | Washington Post Top Workplace (8x Winner)

Community of Hope is seeking a Clinical Nurse Manager to provide comprehensive, high-quality healthcare services to individuals and families who need it most. You'll work closely with our nurses, medical assistants and other care team members, providing team-based clinical care to patients while ensuring that COH clinical protocols are followed. This position is located at our Conway Health and Resource Center in SW, Washington, DC.

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do.

• Ensures high quality of care, smooth patient flow and team coordination for patient visits while following the guidelines of the Patient Centered Medical Home model and/or Birth Center model.
• Direct supervision of Medical Assistant I and Medical Assistant I. Assists with coordinating Nurse and Medical Assistant Interns, ensuring proper training of both.
• Serves as a liaison between nurses, providers and other office staff.
• Prepares patients for examination and treatment including, but not limited to, taking the patient’s history, obtaining accurate vital signs, and verifying the chief complaint.
• Assists with clinical procedures done by the providers in the office as needed.
• Assists with Chronic Care Management, by providing care and education to patients, including but not limited to, conducting Previsit Chart Reviews as necessary.
• Maintains a pap log to ensure that proper follow up from abnormal paps is accomplished within the designated time.
• Monitors the outstanding lab report in eCW to ensure that results are received in a timely manner and that patients return to the clinic should a lab not be completed properly.
• Maintains a Newborn Metabolic Screen log to ensure that results are obtained in a timely manner for all Newborn patients.
• Monitors the functioning of the Vaccine for Children program at the clinic according to CDC and DC regulations.
• Meets with supervises regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
• Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate.
• Implements controlled substance regulations as necessary (For FHBC and Conway only).

• A current, unencumbered DC Registered Nurse license.
• Valid BLS Certificate.
• One year of supervisory experience.
• One year working in an ambulatory, primary care or med/surg setting.
• Knowledge of chronic disease processes and health maintenance.
• Ability to work with computers and electronic health records.
• Strong verbal and written communication skills.
• Maintain current certification as required by law, including, but not limited to healthcare provider CPR or NRP depending upon clinic location.
• Proof of vaccinations. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

• Bilingual in Spanish and/or Amharic.
• Prior care management and patient education experience.
• Experience working with patients with substance use disorders and behavioral health concerns.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition…