Giving and Donor Retention Manager

Monthly Giving and Donor Retention Manager

NRDC is seeking a dedicated professional to develop, implement, and manage strategies to grow, retain, and upgrade NRDC’s donor audience with a focus on Monthly donors within the Digital Advocacy and Fundraising Program’s annual revenue.

This is a full-time, two-year limited term role. The position is part of the bargaining unit represented by The Washington Baltimore News Guild (WBNG / The Newsguild-CWA Local 32035).

• Develop and execute multi-channel campaigns and initiatives to acquire new monthly donors, including converting new donors to sustainers and upgrading existing one-time donors to monthly donors.
• Develop and execute multi-channel strategies to upgrade donor gift amounts, re-engage lapsed donors, and recover sustainers whose payment method has failed.
• Make phone calls to donors to help them update recurring payment information, thank them for their support at key moments, and more.
• Collaborate with the Senior Digital Fundraising Manager to test and incorporate sustainer and donor retention strategies into fundraising efforts and planned campaigns.
• Develop and execute innovative strategies to cultivate and retain donors, including personalized communication, recognition programs, engagement activities, etc.
• Draft and edit copy for email, SMS, P2P, donation forms, telemarketing, and digital ads.
• Maintain accurate donor records, track donor interactions, and analyze data to identify trends and opportunities for growth.
• Work with the Director of Analytics to develop and generate regular reports on donor retention and monthly donor program performance.
• Collaborate with the marketing, communications, and fundraising teams to ensure cohesive donor engagement strategies.
• Oversee the budget for monthly donor activities in coordination with the Digital Fundraising Operations Manager.
• Coordinate with the Member Services team to respond to supporter emails and calls, and update member records in Salesforce.

The above list of duties is not comprehensive; additional related duties may be assigned.

Minimum Education & Experience

• Bachelor’s degree in nonprofit management, marketing, communications, or a related field.
• Minimum 3 years of experience in donor management, digital fundraising, or a related role within a nonprofit organization.

Skills, Abilities, Competencies

• Experience in digital fundraising, digital campaigns, and donor cultivation and engagement.
• Strong digital copywriting and editing skills.
• Proficiency in donor management software and CRM systems.
• Ability to analyze data and generate actionable insights.
• Creative thinking and problem-solving abilities.
• Strong organizational and project management skills.
• Strong interpersonal skills and ability to maintain professional relationships with a range of groups.
• Ability to thrive in a highly collaborative, team-based environment.
• Ability to travel to NRDC U.S. based offices, approximately 10-15% annually.
• Commitment to NRDC’s mission, values, and DEI principles.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Frequently: perform desk-based computer tasks; interact and communicate with colleagues; attend planned meetings and collaborate with management.

Occasionally: attend events and activities in the office or offsite.

Work is typically performed in an office setting with a generally quiet environment; hours may include flexible or longer hours, including nights and weekends, as necessitated by projects.

NRDC is committed to advancing diversity, equity, and inclusion in our work and workplace. We encourage applications from candidates historically underrepresented in the environmental movement. NRDC is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by law.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

Salary is based on a nonprofit scale and is commensurate with skills and experience. The salary range for this position is $82,000 to $90,000. NRDC operates under a hybrid work model.

(Use the "Apply for this Job" box below). and upload your résumé and cover letter. Please mention where you saw this posting. We will contact only those candidates we would like to interview. No phone calls or in-person résumé drop-offs.