Account Director

Media Cause is an award-winning, mission-driven marketing and fundraising agency that helps nonprofits grow and accelerate their impact. We take a people-first approach to developing powerful creative, scalable growth strategies, and targeted communications that connect with individuals across their entire supporter journey: from awareness and recruitment to fundraising and advocacy, and every touchpoint in between.

As of 2025, Media Cause consists of 50+ full-time employees along with a network of talented consultants. We have offices in Washington DC, Atlanta, and San Francisco, as well as many team members who work remotely on a permanent basis. Our agency has grown in size every year since our founding, landing on the Inc. 5000 list for the fastest-growing private companies in America three times.

We have built a strong business, although impact will always be our North Star. In addition to winning a number of creative and effectiveness awards for our client work, Media Cause was also honored by Inc. Magazine with a Best In Business Gold Award for our positive impact on our community, our industry, and society as a whole.

Media Cause is looking for a seasoned Account Director to work with our largest clients to accelerate their growth and impact.
This role can be located anywhere in the United States.

The ideal candidate has 7-10+ years of client management and digital marketing strategy (preferably at an agency) and experience in the nonprofit space (either direct involvement working at a nonprofit organization, or experience working with nonprofit clients).

We’re looking for people with a passion for driving meaningful results for clients, a hunger to continue learning in the ever changing digital world, the ability to problem solve to overcome any challenge, a passion for helping teammates succeed and a strong desire to change the world.

• Leads the full client relationship, overarching and cross-channel digital strategy, tapping into our specialists across social, media, fundraising, advocacy, brand, creative, technology (and more) to provide our clients holistic marketing strategy and execution
• Fully understands clients' business model and clients’ industry/issue area, striving to help solve clients’ business problems, identify new opportunities, and create more measurable impact
• Experienced in leading on integrated strategy, and direction of work execution for client objectives including: brand definition, awareness, recruitment, advocacy, fundraising.
• Lead multi-platform paid and owned media strategies for large, complex client accounts, establishing appropriate QA protocols, and tight coordination across Media, Creative, Data and Marketing Technology teams.
• Advances a metrics-driven performance culture across campaigns, standardizing KPI frameworks and measurement plans per engagement and translating results into clear insights informed by a deep understanding of each client’s business model, audience, and issue area to support retention and account growth.
• Strong working knowledge of marketing platforms and tools including CRMs, analytics, fundraising platforms.
• Manages all client objectives, expectations and timelines and communicates changes and updates to internal team members quickly and efficiently
• Knowledgeable in digital marketing industry benchmarks, platforms, trends, and innovations and proactively shares POV with clients and internally to challenge existing way of thinking and inspire new opportunities
• Responsible for all client financials, including client billing structure (T&M vs. fixed), monthly/project estimates, contract status, and hours allocations, for all accounts and projects that they lead
• Responsible for staffing and scoping needs for all accounts and projects that they lead
• Proactive in identifying potential account and/or project risks/issues and develops contingency plans
• Capable of effectively leading 8+ concurrent accounts and projects.
• Provide senior-level review of major deliverables for strategic alignment.
• Partners with project management and other agency teams / resources to manage the production and delivery of great work