Trust & Security and Crisis Communications Senior Associate

Overview

The Communications Team at Chase is seeking communications professionals to join the newly formed Trust & Security and Crisis Communications team. This person will support existing team members’ work across a variety of challenging areas including fraud and scam prevention, payments, and other issues.

As a Trust & Security and Crisis Communications Senior Associate within the Consumer & Community Banking Communications team, you will support both proactive and reactive communications strategies related to fraud and scam prevention, payments, issues management, and other issues. In addition, you will focus on high-impact areas working closely with cross-functional partners in operations, legal, product, government relations, and marketing.

• Support proactive media relations strategies to promote Chase’s leadership in trust and security, including pitching stories and identifying opportunities for thought leadership.
• Support our issues management lead by crafting timely, clear, and effective communications for both internal and external audiences.
• Monitor and analyze media coverage across a range of topics, providing insights and recommendations to team members and stakeholders.
• Collaborate with cross-functional teams to gather information, assess reputational risks, and recommend communication approaches and messaging.
• Support the development of messaging, Q&As, press releases, and other materials for both proactive campaigns and reactive situations.

• 3+ years of relevant external communications, public relations, or media relations experience in a complex, fast-paced, and publicly scrutinized environment.
• Proven ability to simplify complex issues and communicate them effectively to diverse audiences.
• Demonstrated experience managing both proactive PR campaigns and reactive issues management.
• Strong media relations skills, including pitching, relationship-building, and media monitoring.
• Experience working cross-functionally and collaborating with team members across different areas.
• Excellent verbal and written communication skills, with the ability to write quickly and clearly under pressure.
• Team player with a proactive attitude, entrepreneurial spirit, and a passion for protecting and enhancing the reputation of the firm.