Principal, Delivery Partner

Overview

Driving the successful delivery of Skilling Solutions for Enterprise Customers

We are establishing a new Enterprise Delivery function that will be accountable for the customer’s entire enterprise delivery portfolio, providing a comprehensive 360-degree view across new enterprise deals, solution deployment, and the ongoing success of active contracts. This role ensures seamless engagement with the customer from contract signing through completion, managing escalations, and driving revenue growth while delivering a best-in-class customer experience and creating exceptional value across all Pearson business units.

The Principal, Delivery Partner will govern and manage strategic partnership and hyperscaler accounts, aligning delivery activities with each customer’s evolving learning and skilling goals. By fostering innovation, operational excellence, and strong customer relationships, this function will consistently deliver outstanding value, accelerate success, and strengthen Pearson’s position as a trusted enterprise partner. Their success will be dependent on their collaboration with Enterprise Client Partners (sales), and close working relationships with the customer to cultivate and maintain strong, trust-based relationships that will enable growth and expansion of the account.

They will also be required to build virtual delivery teams across Pearson, working across organizational lines and collaborating with all aspects of delivery teams.

This is a rare opportunity to be involved in the early phases of a new team to support its creation.

• Portfolio Leadership :
  Own and manage delivery for hyperscaler and/or strategic partner accounts, ensuring delivery excellence and strategic growth.

• Delivery planning :
  Contribute to customer solutions and Statements of Works to ensure feasible delivery and maximum value for customers, influencing outcomes and resolving ambiguities.

• Customer Delivery :
  Lead all active contracts across the customer’s enterprise portfolio with a comprehensive, 360-degree view of progress, value and risk. Manage and resolve all escalations to ensure smooth delivery and customer satisfaction.

• Innovation and Growth :
  Leverage deep understanding of the customer’s strategic goals and operational challenges to identify growth opportunities.

• 360 o Delivery insights :
  Turn 360 o customer intelligence and insights from the customer’s active portfolio, into suggestions for new product enhancements, customer sales opportunities and operational efficiencies.

• Stakeholder Management
  :
  Influence and collaborate with customers, internal teams, and partners to drive seamless solution delivery and enhance customer success.

• Delivery Operations :
  Define and embed mandated governance forums and quality controls such as Quarterly Review Boards, Steering Committees and Go/No-Go forums, supported by customer performance metrics.

• Contract Compliance :
  Ensure all activities adhere to contractual agreements, scope, and specified deliverables; evaluate, document, and gain agreement to all changes of scope with commercial impact.

• Delivery practice :
  Mentor others in Delivery and Delivery Partnership and take accountability for evolving and maturing Delivery ways of working and processes.

Qualifications & Skills:

• Proven experience in delivery management, preferably in consulting, with direct relationships with customer executives.

• Demonstrated ability to build consensus while providing vision, direction, and strong leadership in high-pressure environments.

• Experience in business development and growing customer accounts.

• Proven track record of delivering $15m+ annual revenue streams.

• Extensive transformation and change management experience.

• Proven track record of leading globally distributed virtual teams.

• Possess the ability to inspire, motivate, and mentor teams to achieve delivery goals.

• Exceptional stakeholder management and executive relationship-building skills.

• Advanced commercial acumen and P&L management.

• Certification such as PMP, Prince2, or similar is preferred.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level…