Program Manager

Overview

Senior Program Manager to support an Enterprise IT Services contract in Washington, DC.

Tyto is seeking a Senior Program Manager to support a Enterprise IT Services contract in Washington, DC. The Senior Program Manager is responsible for the overall execution of the contract, including resource management, task management and financial management. This position interfaces directly with the government on-site and oversees all aspects of the program, from service delivery to IT infrastructure systems and solution development.

Scope includes service desk operations, hosting, collaboration platforms, network infrastructure, cybersecurity, endpoint engineering, data platform management, and special projects. The Tyto Senior Program Manager acts as the primary and accountable point of contact to the Government.

• The Program Manager will define plans, manage, and report on contractual requirements and overall performance of the program, providing fiscal, operational, administrative, and human resources oversight.

• Apply Project Management Body of Knowledge (PMBOK v7) and advanced scheduling techniques to ensure multiple, simultaneous, and inter-related projects at disparate locations are completed on time and within budget.
• Coordinate Tyto and Subcontractor Teammates in the delivery of customer requirements.
• Provide program team leadership and have overall responsibility for ensuring successful management of the program for the customer.
• Serve as the primary customer point of contact within the organization. Coordinate with the customer to ensure all program objectives and expectations are aligned and executable.
• Work to resolve conflicts among the team, including the customer; align expectations, and develop both short term and long-term plans to lead the program to its successful conclusion.
• Ensure program team understands and has appropriate resources to meet and verify all contractual requirements (cost, technical, schedule) including performance, quality, regulatory compliance; develop the program plan with the team and conduct regular program reviews to report and track performance to the plan.
• Foster team development, encouraging leadership behaviors from all project team members and sharing ownership for the outcomes.
• Provide program direction during all phases of the program to accomplish cost and schedule objectives and proactively work with the team and customer to address and mitigate the impact of unplanned events on the organization and customer.
• Achieve operational objectives by implementing service level agreements, quality and customer-service standards; resolving problems; identifying, tracking, and managing risks; completing audits; identifying trends; determining system improvements; implementing change.
• Utilize available information, metrics, and evaluations to develop recommendations for change.
• Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maintain quality service by establishing and enforcing Tyto Quality Management standards.
• Translate understanding of customer mission and objectives into company/account strategic goals; provide input to the company's strategic planning process and recommend/lead new business pursuits and/or possible expansions.

Required:

• Must demonstrate at least 3 years of experience in one or more of the following areas:
  Managing End User services for 15,000 users;
  Managing 100 personnel delivering IT Support Services;
  Managing IT support services across 200 locations;
  Managing up to 3,500 servers in a hybrid environment, and 2,000 network nodes.
• Must possess a bachelor's degree in information technology, computer science, engineering, or relevant technical degree.
• At least 6 years of proven experience managing a program with at least 100 personnel delivering Infrastructure and Operations Support Services in geographically distributed locations.
• At least 10 years of related experience leading and managing large scale IT programs, including service delivery contracts, mission critical programs, IT infrastructure systems and solution development.
• PMP Certification or equivalent;
  PgMP certification preferred.

Clearance:

• Must be a United States citizen and clearable for a Public Trust.

About Tyto Athene:
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses,…