Supervisory Service Coordinator; Eligibility

Overview

Washington, DC offers museums, restaurants, climate, green space and job opportunities; the District continues to be ranked in the top 10 of thriving city indicators where you can live, work and play. This position is located in the Department on Disability Services (DDS), Developmental Disabilities Administration (DDA), Service Planning and Coordination Division (SPCD). The primary purpose of this position is to provide oversight to the process of eligibility determinations.

• Serves as an experienced/expert on intellectual and developmental disability eligibility determinations and service coordination resource. Serves as supervisor for the eligibility units and may be occasionally tasked with supervising continuing service units. Provides oversight of the eligibility process, case transfer and continuing service assignments and oversight. Coordinates and supervises a comprehensive service coordination program to identify individual and systemic needs; identify formal and informal services, supports and resources to meet those identified needs;
  
  monitor the quality-of-service delivery and ensure remediation of service delivery deficits in disability services on behalf of the District of Columbia.
• Reviews level of need (LON) tools, community based functional skills assessment (CSA) and facilitates eligibility meetings, and case transfers; reviews case notes for thoroughness and accuracy; resolves service delivery and health care concerns that are not fully addressed by subordinates; elevates issues of concern and potential problems to supervisor.
• Ensures proactive and creative measures are taken to meet all identified needs and preferences in the areas of medical, educational, social, vocational, residential, rights & advocacy, and other services for individuals and families supported. Ensures informal supports are maximized, and that the use of local funding is accessed as a last resort. Determines program goals for the team jointly with management;
  
  ensures that the organization’s strategic plan, mission, vision, and values are integrated in all aspects of the team’s work.
• Identifies service deficiencies and participates in development of new or revised procedures. Provides guidance to the team in implementing departmental policies, procedures, and other instructions. Reviews court reports, performance status reports, fulfillment of court orders for thoroughness, accuracy, and timeliness within established guidelines and reports concerns with the management team for remedy. Reviews court orders and alerts management team of potential fiscal impact and rights violations;
  
  requests intervention of legal team for matters that have potential legal entanglements.
• Provides overall guidance, interpretation, personnel, and program management to all supervised staff. Plans routine operations, special projects, and new and improved activities. Reviews and approves work plans and confers with subordinates to develop properly structured activities with clearly delineated tasks, responsibilities, reporting requirements and time frames. Monitors and evaluates routine operations and special activities for quality, efficiency, effectiveness, compliance with policies and procedures, and customer satisfaction.
  
  Analyzes existing work methods and management techniques employed to determine if they provide maximum efficiency and effectiveness and revises as necessary.
• Supports staff using coaching, counseling and progressive disciplinary as needed seeking support the human resource team where applicable.
• Provides expert technical guidance to ensure expeditious and proficient crisis management, problem solving, time management, and workload management of the team. Reviews and ensures that collected data is adequate and complete. Provides creative and active problem-solving in all situations; follows through to completion on all action and work plans, assignments, special projects, and all other areas of concern. Ensures proper communication of notification of death, long-term or nursing home placement, change of placement, hospitalization, and timely referrals of clinically complex cases,…