Program Director - Short Term Family Housing

Careers At Hillcrest Children and Family Center

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Hillcrest Children & Family Center is a non-profit organization dedicated to the provision of comprehensive, evidence-based mental health services in Washington, DC. We are committed to fostering community awareness, eliminating systemic barriers, and delivering compassionate, high-quality care to individuals navigating housing challenges.

The Program Director is responsible for program operations, compliance, and outcomes for all short-term housing families. This role requires advanced leadership skills to oversee multidisciplinary staff, ensure contract compliance, manage budgets, and maintain strong relationships with regulatory entities, housing authorities, and community partners. The oversight, liability, and on-call responsibility requires advanced management expertise which exceeds that of comparable roles in long-term or lower-acuity programs.

In a short-term housing model, this role must respond quickly to system barriers, staff coverage needs, and participant crises, often outside of standard business hours.

Essential Duties and Responsibilities:

• Oversee multidisciplinary staff, manage day-to-day staff coverage needs and operations
• Manage budgets within the housing project
• Serve as the primary point of contact for external audits and site visits, housing authorities, and community partners
• Responsible for audit-readiness of participant files and facility safety standards
• Lead staff development initiatives, including clinical supervision, trauma-informed care training, and performance evaluations to ensure a high standard of service delivery.
• Ensure accurate data entry, reporting, and compliance documentation
• Facilitate invoicing and audits
• Accountable for performance metrics, quality assurance
• Rapid problem-solving skills in crisis situations
• Ability to work outside of standard business hours, when needed, to assist or manage participant crisis

Qualifications:

• Bachelor’s degree in human services field;
  Master’s degree preferred.
• 2+ years of experience in behavioral health, housing, or human services; experience working directly with people in a service-oriented field is beneficial; consumer advocacy or self-help group experience preferred.
• Deep expertise in housing systems, family homelessness, trauma-informed supervision, and government contract management.
• Sound understanding of mental health and/or substance abuse problems and treatments, including requirements for homeless individuals and family housing.
• Excellent written and oral communication skills
• Strong interpersonal skills to supporting a diverse participant population, with a deep respect for the unique life experiences of every individual
• Strong organizational, analytical, and proactive problem-solving skills with strong decision-making capability.
• Ability to manage priorities and workflow to meet deadlines in a fast-paced, highly demanding environment.
• Capable of ensuring program stability, regulatory compliance, and high performance outcomes.
• Good judgment and the ability to make timely and sound decisions.
• Commitment to excellence and high standards.
• Credible or other Electronic Medical Record (EMR) experience is highly desirable.
• Proficient in the use of Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Affordable Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Paid Time Off (PTO) and Sick Leave
• Paid Company Holidays
• Life Insurance
• Opportunities for professional development and leadership training
• Employee Assistance Programs (EAP)

Position Type

• Full-Time

We invite qualified candidates who are aligned with our mission of compassionate, high-quality care to submit their application. Priority consideration may be given to qualified candidates who are residents of the District of Columbia.