Delivery Director

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost‑effective integrated solutions are to your organization’s success.

Leveraging these resources, we strive daily to lead the industry in program management and service delivery. We have a track record of delivery impact across Federal clients (Maryland Procurement Office, National Geospatial Intelligence Agency, DC Army National Guard, Federal Bureau of Investigation, Army Cyber Center of Excellence, Transportation Security Administration, NTIA, etc.) on services around Robotic Process Automation (RPA), Business Process Optimization (BPO), Strategy Enablement, People Optimization and Performance, Technology Transformation, Advanced AI/ML, Data Analytics, and Portfolio/Program Management Governance.

We have grown by well over 150% over the past 12 months, and with our growth has come an opportunity to mature and strengthen our approach and infrastructure supporting delivery excellence. The role of the Delivery Director partners with the CEO to chart a course and execute a vision on how Steel Point can strengthen delivery as it scale's and grows.

The Delivery Services Director will report directly to the Chief Executive Officer (CEO) and is responsible for the oversight, management, and execution of services rendered to internal and external clients based on Steel Point’s Digital Transformation solutions. Profit and loss responsibility of Federal Civilian portfolio. Analyze market trends specific to Steel Point’s solutions and services and create and implement business and marketing plans and strategies to meet goals and objectives.

Identify, execute and monitor goals that contribute to the overall success of the company. Reexamine and modify strategies that are not pushing the business unit to meet its goals. Interface directly with lead-customers, suppliers and across Steel Point services to achieve program success. Ensure each program is properly staffed and structured to achieve optimal support and growth opportunities. Lead key customer relationship management.

Train and mentor staff, including maturing the capabilities for project managers. This position will include the opportunity to build out and strengthen a delivery management team, which will be co‑created with the CEO to ensure the organization has sustainable support and infrastructure.

• Strategic Leadership:
  Build and maintain stakeholder relationships within Government organizations falling within Federal Civilian portfolio.
• Client Relationship Management:
  Develop and maintain executive-level relationships with key clients, acting as the primary point of contact and ensuring client satisfaction.
• Program and Portfolio Oversight:
  Oversee the successful delivery of programs and portfolios working closely with Program / Project Managers, ensuring high-quality execution, adherence to timelines, and achievement of project milestones while cultivating and maintaining strong relationships with clients. Responsible for the creation and delivery of quarterly portfolio reviews to the CEO and other Business Unit Leaders.
• Delivery Execution:
  Drive the execution of Steel Point Delivery governance