General Manager – Autonomous Vehicle; AV Operations

The General Manager will provide strategic leadership and operational oversight for 24/7 AV services. This role is accountable for driving organizational performance, ensuring client satisfaction, and fostering vendor and team excellence. The GM will act as the primary liaison for executive-level client engagement and lead initiatives that align with business objectives and growth strategies.

• Define and execute the overall operational strategy for AV services to meet business objectives.
• Drive continuous improvement initiatives across processes, technology, and workforce management.
• Align operational goals with organizational vision and client expectations.
• Lead cross-functional collaboration with engineering, product, and business teams.

• Serve as the executive point of contact for client relationships and strategic engagement.
• Understand client business priorities and translate them into operational deliverables.
• Conduct executive-level business reviews and ensure proactive communication on performance, risks, and opportunities.
• Build long-term partnerships through trust, transparency, and consistent delivery.

• Ensure seamless 24/7 AV operations with robust governance and risk management.
• Oversee SLA and KPI compliance across all operational units.
• Implement scalable processes to support growth and service continuity.
• Drive operational excellence through structured planning and execution.
• Establish and maintain strategic vendor partnerships to optimize service delivery.
• Negotiate contracts and ensure adherence to performance metrics.
• Resolve escalations and foster collaborative relationships for mutual success.

• Build and lead a high-performing leadership team.
• Set clear performance expectations and provide coaching for continuous development.
• Champion a culture of accountability, innovation, and collaboration.
• Oversee workforce planning and succession strategies.
• Own P&L for AV operations and ensure financial targets are met.
• Prepare and present executive-level reports on operational performance, financial health, and strategic initiatives.
• Identify cost optimization opportunities without compromising service quality.
• Anticipate and mitigate operational risks through proactive planning.
• Lead crisis management and ensure business continuity in high-pressure scenarios.
• Drive innovative solutions to enhance efficiency and scalability.

• 10+ years of experience in operations leadership, with at least 5 years in a senior management role.
• Proven track record managing large-scale, 24/7 operational environments.
• Strong expertise in client relationship management at an executive level.
• Demonstrated ability to manage P&L and deliver financial accountability.
• Exceptional strategic thinking, organizational, and decision-making skills.
• Excellent communication and stakeholder management capabilities.

• Experience in the autonomous vehicle industry or technology-driven operations.
• Ability to implement industry best practices and drive innovation at scale.