Condo Association Operations Associate Director

Overview

We are searching for a full-time Condominium Association Operations Associate Director and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality.

Your primary responsibility will be to manage the condominium association operations team and lead select capital projects within our portfolio of condominium association clients. As the senior manager, you will ensure operational excellence across the client portfolio, provide ongoing coaching and development feedback to team members and ensure daily operations run smoothly. You will have a team working closely together with you to accomplish the client’s objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients’ deliverables.

Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about condominium association management and building maintenance/repair, managing complex projects, and enjoys fostering the growth and development of team members.

Leadership & People Management

• Supervise, mentor, and develop members of the operations team including in person and remote personnel.
• Provide ongoing coaching, performance feedback, and professional development.
• Serve as a point of escalation and guidance for complex client issues or team decisions.
• Foster a culture of accountability, service excellence, and reliability across the operations team.

Operational Oversight & Strategic Process Management

• Oversee the quality and consistency of service delivery across all client accounts.
• Delegate work orders and tasks across the team, ensuring clear accountability and balanced workloads.
• Ensure adherence to Standard Operating Procedures (SOPs) and seek opportunities to evolve procedures to improve efficiency and client outcomes.
• Monitor KPIs to track team performance and client satisfaction to ensure on-time, within-budget delivery of services; identify and address areas for improvement.
• Partner with leadership to identify and implement scalable systems and processes.

Client Relationship Management

• Serve as a senior resource for board members and homeowners, stepping in on complex issues or high-touch accounts.
• Uphold Amico Lane’s commitment to proactive, responsive service and long-term client trust.
• Ensure a consistent and excellent customer experience across the portfolio.
• May have responsibility for 1-3 prestige client relationships

Project Execution, Maintenance, and Repair

• Personally manage larger or more complex building repair and capital improvement projects from planning through execution.
• Troubleshoot issues and work directly with contractors, vendors, and board members to ensure project success.
• Track and report updates internally and externally to clients
• Conduct on-site property inspections a few times per year

Condo Association Administration and Financial Management

• Serve as the in-house subject matter expert on condominium association governance.
• Provide guidance to team members and clients on interpreting and applying bylaws, declarations, and other governing documents.
• Ensure compliance with association policies in operational decisions and financial approvals.
• Review and approve major expenditures, including loan applications, capital project budgets, and large vendor contracts.
• Partner with team members to prepare budgets and financial materials for board approval.
• Lead association annual meetings as required.
• Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships
• Develop preferred vendor contracts with exceptional service commitments and volume discounts to service large portions of the Amico Lane portfolio
• Facilitate competitive bidding for contracts as required by Association contracts

Emergency Coverage

• Participate in the team’s rotating emergency coverage schedule (one week per month).
• Triage and…