Director of Member Services; Director of Membership

Director of Member Services (Director of Membership)

Join to apply for the Director of Member Services (Director of Membership) role at The Executive Leadership Council (ELC)

$/yr - $/yr

The Executive Leadership Council is the preeminent member organization for the development of diverse global leaders. Comprised of more than 800 current and former corporate CEOs, board members and senior executives at Fortune 1000 & Global 500 companies, entrepreneurs leading top-tier firms, and recognized thought leaders, we open channels of opportunity for the development of executives to positively impact business and communities.

We are currently seeking a Director of Member Services (Director of Membership) to join the Member Services team in our Washington, DC office.

The Director of Member Services serves as the senior operational leader of the Member Services department and reports directly to the VP of Member Services. This role is responsible for the day-to-day leadership, execution, and delivery of all member services programs and initiatives, ensuring alignment with organizational strategy and the delivery of a high-quality, consistent member experience.

Acting as both a strategic and executional partner to the VP, the Director translates vision into action, overseeing program delivery, team performance, budget management, and continuous improvement across the department. This role requires strong business acumen, exceptional attention to detail, and the ability to lead complex initiatives from concept through execution in a fast-paced, high-stakes environment. The Director of Member Services is the primary owner of departmental operations and serves as the VPs key delegate in managing the function.

• Oversee the end-to-end planning, execution, and evaluation of the overall membership strategy, initiatives, and programming, including, but not limited to management of the organization's membership committee, membership application process, new member onboarding, membership database and membership dues process.
• Serve as the final point of accountability for program timelines, deliverables, quality, and outcomes.
• Coordinate cross-functional teams to ensure timely, efficient, and aligned delivery of programs.
• Implement and refine project management systems, tools, and best practices to enhance operational efficiency and scalability.
• Monitor project progress, proactively identify risks, and adjust plans as necessary to meet organizational objectives.

• Own the development, management, and oversight of the Member Services departmental budget.
• Monitor expenditures and forecasts to ensure financial accountability and alignment with strategic priorities.
• Prepare and deliver regular financial reports, projections, and insights to the VP.
• Identify opportunities for cost efficiencies, resource optimization, and strategic reallocation of funds.
• Partner with Finance and the VP to make informed tradeoff decisions that balance impact, quality, and cost.

• Serve as a trusted strategic and executional partner to the VP of Member Services.
• Lead the translation of high-level organizational and experience goals into detailed operational plans and departmental priorities.
• Proactively identify opportunities, risks, and gaps in execution and provide data-driven insights and recommendations to the VP.
• Leverage member data, performance metrics, and feedback to refine strategies and improve program effectiveness.
• Represent Member Services in cross-functional discussions and initiatives, ensuring alignment with broader organizational priorities.
• Serve as the primary day-to-day leader of the Member Services department, setting priorities, operating rhythms, and performance expectations.
• Act as a conduit between the VP and the Member Services team, ensuring clear communication, alignment, and follow-through.
• Foster a collaborative, high-performing, and accountable team culture.
• Mentor, coach, and develop team members, building leadership capacity and strengthening operational excellence.
• Promote clarity of roles, responsibilities, and decision-making authority across the department.

• Establish and oversee key performance indicators (KPIs) to measure the success and impact of Member Services programs.
• Analyze program and operational data to identify trends, risks, and areas for continuous improvement.
• Prepare executive-level updates on performance, outcomes, and challenges for the VP and other senior stakeholders.
• Ensure performance insights are translated into actionable improvements across programs and processes.

• Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards.
• Maintain current professional and technical knowledge by attending educational workshops, reviewing…