Operations Manager DC

We are searching for a full‑time Condominium Operations Manager to join our close‑knit team at Amico Lane, a fast‑growing property management startup based in Washington, DC. We are looking for someone with a strategic mindset, a team‑player, and a customer‑first mentality.

Your primary responsibility will be to manage a portfolio of condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client’s objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients’ deliverables.

Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high‑performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind.

Amico Lane is on a mission to provide customer‑focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow.

Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there’s a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change.

To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand!

• Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects.
• Track and report updates internally and externally to clients.
• Conduct on‑site property inspections a few times per year.
• Problem‑solve maintenance issues and meet vendors on‑site at the properties.
• Own SOPs for certain maintenance processes and innovate on them to create a better client experience.

• Provide recommendations to the Board regarding property improvements and necessary repairs, including recommendations for establishing priorities among various projects to be done.
• Manage to project plan to ensure milestone deadlines are met and completed within budget.

• Manage and onboard a portfolio of clients.
• Maintain meticulous records for each property in the portfolio.
• Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials.
• Prepare budgets for several real estate properties and present them to the board of directors.
• Lead the associations’ annual meetings and help the teams make efficient decisions around their properties’ maintenance needs.
• Ability to review, interpret and ensure compliance with condominium association documentation.
• Liaise directly with vendor technicians.
• Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long‑term partnerships.
• Facilitate competitive bidding for contracts as required by Association contracts.

• 5‑10 years of relevant work experience.
• High School Diploma, GED or equivalent (College degree preferred).
• Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist).
• The ability to work in DC.
• The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team.
• Top notch communication skills – both written and verbal.
• A track record of proven excellence in providing customer service.
• Real estate experience of having been a homeowner in a…