Program Manager, Volunteer and Member Engagement

Position Summary

Reporting to the Senior Director, Education Abroad and Volunteer Engagement, the Program Manager is responsible for implementing a comprehensive structure to promote volunteer and member engagement in partnership with the senior director and other senior leadership. This entails developing and implementing a strategy and process to recruit and recognize volunteers and to support member engagement and interest communities. The Program Manager identifies new and expanded ways for the NAFSA community to engage with their association.

The Program Manager works closely with the senior director and interacts daily with volunteers, leaders, and members. The Program Manager serves as a staff partner to the member engagement committee (MEC) and the 30+ interest group (IG) leaders. The role requires continuous assessment and reflection on current processes and structures to identify effective and efficient engagement. The position requires a collaborative relationship with NAFSA’s marketing, membership, and technology solutions teams.

The Program Manager will represent NAFSA at various events (in-person and virtually), as needed.

Manage pan-NAFSA leadership processes and recruitment of appointed leaders. (25%)

• Create annual volunteer leadership calendar and identify milestones for staff partners.
• Create and distribute annual work plan templates.
• Collaborate with staff partners to outline and implement a process for recruiting volunteers to serve as appointed leaders, ensuring that deadlines and priorities are met.
• Design an outreach strategy to promote the benefits of leadership and solicit applications for open positions. Coordinate with Marketing staff for email marketing, social media, and website content.
• Design and refine an online application platform to manage applications, communications, and confirmations, in consultation with Technology Solutions staff.
• Coordinate, distribute and analyze results of end-of-year volunteer survey.
• Provide guidance and tools for onboarding and offboarding leaders.
• Maintain and improve web pages that showcase leadership opportunities with NAFSA.
• Support recognition activities of leadership via annual conference signage, leader pins/ribbons, and certificates.

Develop and implement a strategy for volunteer and leader recognition. (25%)

• Coordinate NAFSA’s annual plans to celebrate leaders and their contributions throughout the calendar year, including National Volunteer Week and International Education Week.
• Support senior director with NAFSA Awards process for nomination and review.
• Coordinate an annual celebration event for NAFSA Awards at the annual conference.

Manage NAFSA Interest Groups. (15%)

• Serve as staff partner to interest group leaders, in collaboration with the MEC.
• Facilitate the success of interest groups with appropriate communication, meeting agendas, in consultation with the senior director and the chair of MEC.
• Facilitate the implementation of guidelines, policies, and procedures.
• Manage application process for new interest group approval.
• Onboard new leaders, develop training for leaders on best practices, adhering to Interest Group Guidance.
• Manage interest group events at the NAFSA Annual Conference events.
• Monitor Network.
  
  NAFSA online communities.

Serve as staff liaison partner for the Member Engagement Committee (MEC). (15%)

• Guide the MEC chair and chair-elect to ensure effective action to achieve the deliverables and outcomes in their annual work plans. Provide a structure in Network.
  
  NAFSA for the sharing of resources and tools.
• Provide information, direction, and guidance each year for the preparation of planning documents and work with the Chair-Elect to produce a final version for presentation to the Vice President / Education and Professional Development.
• Propose and manage member engagement opportunities at the annual conference.
• Collaborate with Membership staff to ensure that activities complement NAFSA membership and its value.

Provide technical and promotional support to the unit. (15%)

• Manage online events by training presenters, managing registration, facilitating technology, suggesting promotional methods, and running the platform during the event.
• Update records in customer relationship management system (iMIS) to reflect professional development and leadership activities.

Assist with other projects and duties as assigned. (5%)

• Research topics assigned by the senior director.
• Travel as needed for conferences and meetings.
• Support the deputy executive director on special projects.

Required Qualifications:

• Bachelor’s degree, or an equivalent combination of education and experience
• Minimum two (2) years of work experience in a professional / office setting
• A track record of excellent customer relations support using a variety of communication mediums and platforms
• Demonstrated ability to plan, take initiative, set priorities, and exercise sound judgment in a complex, fast-moving environment
• Experience with database…