Manager, Title Center

Description

IAA, an RB Global, Inc. company is seeking a Title Center Manager to join our team in Federal Way, WA

The Title Center Manager is responsible for the oversight, supervision and development of a high-performance team within the Title Center. The Title Center Manager ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coincide with applicable state and federal laws. They may directly supervise first line supervisors as well as hourly employees.

• Manages Title Center services and handles all critical items or delegates to the supervisor(s) as appropriate
• Assists in the timely and efficient flow of all necessary documents in accordance with applicable codes
• Manages staff and monitors their work to ensure accuracy and completion of tasks
• Hires and manages performance of title center employees
• Monitors productivity and efficiency through the dashboard, automation and title tracker platforms
• Schedules time off and monitors attendance. Approves timecards
• Responsible for running and reviewing several reports related to title center metrics
• Resolves employee conflicts
• Enforces company policies and procedures and sets example and expectations for team
• Conforms to audit requirements and implements changes/procedures as directed by audit results
• Assists Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes
• Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV
• Processes all salvage and non-repairable reversals or any other escalated file through coordination with DMV
• Monitors and updates Vehicle Industry News memos from DMV
• Oversees training of new Title Specialists and DMV Processors

• 2+ years of project lead or supervising experience
• 3+ years State/National title processing or related experience
• Excellent ability to multi-task and manage competing priorities to meet deadlines
• Strong customer service, organizational, and interpersonal communication skills
• Flexibility and ability to adapt to a fast-paced culture, changes in the environment and shifts in priorities

Salary Range: $77,968.80 - $90,110.00

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.