Development Operations and Memberships Team Lead

Description

The Development Operations and Memberships Team Leader is a data-oriented fundraising strategist who excels at revenue generation and develops the tools that empower external fundraisers to meet ambitious fundraising goals and improve the donor experience. The ideal candidate is a creative problem-solver who is energized by organizing and optimizing efficiency and strategy development. Possesses a continuous improvement mindset and can effectively collaborate across functions and teams.

Collaboration includes, but is not limited to, policy development, campaign planning, donor cultivation and stewardship activities and data management.

This position leads the Membership team, responsible for innovative revenue generation campaigns catered towards tiered Member categories. The Team Leader maximizes prospect identification in the Membership pipeline through personalized outreach and improved prospect research. The process includes working closely with the Chief External Relations Officer, Sr. Membership Manager and frontline fundraisers to translate annual revenue targets into actionable strategies while providing functional leadership and expertise.

This position requires a demonstrated ability to identify problems and opportunities, evaluate alternative approaches, generate data-driven solutions and facilitate interaction with key stakeholders with sound judgment and a high-level of self-direction.

This is a full-time position that reports to the Chief External Relations Officer and has five direct reports.

• Increase team efficiency and revenue generation through innovative donor relations and recognition activities (e.g. data analysis, segmentation and moves management planning). Foster partnerships with high-value institutional funders, major individual donors, and other key stakeholders; creating and executing appropriate stewardship plans; and scheduling and drafting nuanced, tailored materials.
• Develop and support the implementation of multi-year cultivation, solicitation and stewardship plans for major gifts, corporate and institutional supporters facilitating deeper connections between donor interests, philanthropic goals.
• Lead and manage donor segmentation strategies; continuously monitor and make recommendations for improvements, as needed.
• Oversee implementation of Membership services, including events, member stewardship, prospect research, and Membership campaigns targeted at retention and cultivation.
• Provide necessary and accurate data analytics to streamline fundraising activities and inform overall Development strategy.
• As a member of the Advancement leadership team, participate in long-range strategic planning for NMWA.
• Participate in the planning and execution of direct mail appeals.
• Oversee the selection, performance management, and development of direct reports, working closely to grow skill levels in fundraising and cross‑functional collaboration to achieve fundraising goals.

• Design, lead, and evaluate the systems, processes and tools that allow for the efficient and accurate operational components of the fundraising and marketing teams including constituent management, analytics and reporting, gift management (processing, acknowledgments, and agreements), and high-quality prospect management for the development team.
• Ensure all written communication with, and reports from, high-level development prospects are captured in and reportable from CRM.
• Gather requirements, develop specifications, and lead the documentation of new processes and procedures (gift acceptance policies, planned giving, etc.).
• Measure, monitor, and provide feedback regarding business process performance.
• Project manage major and/or cross‑functional initiatives.
• Timely and accurate gift processing, pledge management, and acknowledgement letter production.
• As needed, support finance and program departments in execution of pre‑and‑post‑grant award activities including…