Director of Client Intake Operations

Scion Staffing has been engaged to conduct a search for a Director of Client Intake Operations for a rapidly growing, mission-driven healthcare services organization. This is a full-time, onsite leadership opportunity based in Washington DC or Charlotte, North Carolina.

The Director of Client Intake Operations will provide strategic oversight of the full client intake lifecycle across multiple service locations. This leadership role focuses on scaling operations, improving workflows, and ensuring an efficient, high-quality onboarding experience for clients and families. The ideal candidate brings strong operational leadership, a service-first mindset, and the ability to manage high inquiry volumes while partnering cross-functionally with billing, authorizations, and clinical teams.

• Competitive compensation package with flexibility based on experience
• Generous paid time off and company holidays
• Leadership opportunity with high visibility and growth impact
• Collaborative, mission-driven culture focused on service excellence and inclusion

• Lead and optimize the organization-wide client intake process across multiple locations
• Manage intake volume, workflow distribution, and system consistency
• Partner closely with billing, authorization, and clinical leadership teams
• Develop, document, and improve SOPs, workflows, and intake processes
• Train, mentor, and coach staff on communication and customer service standards
• Track and analyze intake performance metrics to support data-driven improvements

• Leadership experience overseeing high-volume intake or access operations
• Proven success improving workflows and operational processes
• Strong background in customer service training and team development
• Experience in healthcare, behavioral health, or related service environments preferred
• Familiarity with CRM systems such as Salesforce and call-tracking or phone platforms

This position offers a competitive compensation range of $100,000 - $130,000 aligned with experience, along with a comprehensive benefits program designed to support employee well-being and long-term growth. Benefits include health coverage, paid time off, holidays, and the opportunity to contribute in a meaningful leadership role within a growing, service-driven organization.

Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America.

Additionally, Scion has been recognized as a Clearly Rated Best of Staffing firm as well as a top recruitment firm by The Business Times.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.