Facility Zone Manager

Overview

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The Division of Safety and Facilities aims to provide a safe and secure campus environment for all members of the university community through best-in-class technological and physical infrastructure, proactive assessment and analysis, and a caring team of professionals dedicated to upholding the university’s values with the highest level of care.

Facilities, Planning, Construction, and Management, a department in GW’s Division of Safety and Facilities, manages and maintains GW’s property and grounds on all three of GW’s campuses. Our maintenance team includes electricians, carpenters, painters, HVAC technicians, locksmiths, and plumbers. Reporting to the Assistant Director, Facilities Operations Services, the Facility Zone Manager leads facilities maintenance operations at GW’s Foggy Bottom Campus.

The Facility Zone Manager is responsible for the efficient and cost-effective operations, maintenance and management of all the University facilities on the Foggy Bottom Campus in Washington, D.C. The Facility Zone Manager will plan and direct, through subordinate staff, a large-scale building operations and related functions and activities. The Facility Zone Manager will work closely with other Facility Zone Managers and the Manager for Shared/Scheduled Services to ensure timely responsiveness, consistent service delivery, and optimal building operations.

Specifically, areas of responsibility will include:

• Leads the effective, safe and sustainable operations of the buildings and surrounding grounds within their designated zone of the campus. This includes, but is not limited to, all mechanical, electrical and plumbing systems that serve the buildings and their occupants, as well as maintaining the aesthetic quality of the campus and providing and ensuring the proper execution of all auxiliary operations and services for the buildings, such as pest control, custodial services and various other services.
• In collaboration with zone leadership and other peer leaders, the Facility Zone Manager leads the coordination of a broad range of services that include facility maintenance by all trades, capital maintenance, custodial services, energy and utilities systems, recycling and waste management, event set-up services, residential facilities coordination and grounds maintenance for their assigned zones.
• The Facility Zone Manager is expected to build and maintain solid relationships and ongoing, meaningful communications with the stakeholders of each of their buildings and to collaborate proactively with campus work control, planning and dispatch functions to ensure the proper execution of all work-order requests, building emergencies and discretionary maintenance projects.
• The Facility Zone Manager is expected to be a key liaison with project managers and project manager leadership on zone-related capital projects. They are responsible to ascertain an expertise with respect to their building systems and needs and to work collaboratively with campus management to create and expand an effective preventive maintenance zone-based program and to manage their team of trades persons to productive, transparent and best practices work protocols.
• Develop and maintain a well-disciplined and well-adjusted work force of capable, motivated team members, and initiate corrective disciplinary actions as necessary in the development and maintenance of such a work force.
• Collaborate with general services leaders to assign non-routine custodial activities with the zone: such as carpet shampooing, refinishing of floors, pest control, general overall cleaning projects, etc., and plan for the accomplishment of these activities in accordance with building occupancy as required.
• Direct and train subordinate staff in order to develop their maximum potential and effectiveness.
• Review and ensure the maintenance of supplies and materials, inventory, servicing and maintenance of equipment, etc.
• Enforce University and departmental policies, procedures, work rules, performance standards, codes of conduct, etc., among assigned employees.
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