Associate Director, Residential Programs - DASH

The District Alliance for Safe Housing (DASH) seeks an Associate Director, Residential Programs to lead delivery of residential programs and emergency housing units.

Founded in 2006, DASH is DC’s largest provider of safe housing and trauma-informed services for survivors of domestic and sexual violence. Through housing programs like Cornerstone, Empowerment Project, Right to Dream, and survivor funds, DASH eliminates barriers to safe housing, supporting survivors—individuals, families, and youth aged 18–24—in rebuilding their lives. Learn more hdc.org.

The Associate Director, Residential Programs, oversees the operations and service delivery of DASH’s Cornerstone Program, including our Emergency Housing Units. The Associate Director, Residential Programs, supervises a team of four staff, providing coaching as well as hands-on support for complex cases. The Associate Director, Residential Programs, also serves as the first escalation point for day-to-day problems or concerns and assists with crisis intervention and conflict resolution.

The Associate Director, Residential Programs, works with Program leadership to ensure budget compliance, program adherence to grant agreements and organizational policies and procedures, and proper program data capture and reporting.

Specific areas of responsibility include:

• Works in partnership with Program leadership to support the expansion of Cornerstone’s Emergency Housing Units.
• Maintains overall capacity for the Cornerstone building, in alignment with funder requirements, available budgets, and fiscal year program workplans.
• Supports the development and maintenance of workplans to ensure program delivery.
• Works with program management to manage the Cornerstone and Emergency Housing budgets and oversees program expenses within their approved budget and grants.
• Triages and serves as a leader in solving day-to-day programmatic escalations, including resident grievances and program non-compliance.
• Supports the development and implementation of standard operating procedures for the Emergency Housing Units, Community & Building Liaisons, and security teams.

• Supervises and supports RCSNs and the Lead Community & Building Liaison.
• Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
• Implements ongoing coaching for RCSNs, Lead Community & Building Liaison, and Community & Building Liaisons, fostering a culture of continuous learning, skill-building, and empowerment to enhance their effectiveness in delivering high-quality services.
• Ensures RCSNs, Lead Community & Building Liaison, and Community & Building Liaisons understand how to implement their work according to the model of voluntary service and trauma-informed care for clients, the DASH model, and grant requirements.
• Masters, communicates, and models DASH values.

• Coordinates with the DASH Intake team and Program leadership to assist with intake into Cornerstone. Supports participant intake and onboarding.
• Supervises Resident Coach & Systems Navigators (RCSNs) in the support they provide to participants in creating safety and goal plans.
• Responds to any crisis or emergency issues for participants.
• Regularly reviews participant activities to ensure alignment with program goals. Supports RCSNs to implement feedback loops to allow for participant input and adjustments.
• Provides comprehensive support and guidance to RCSNs participants for more complex cases, offering expertise, resources, and collaborative problem-solving strategies.
• Participates in the rotation of on-call responsibilities.

• Maintains relationships and collaborates with Memorandum of Understanding (MOU) program partners, volunteer groups, and culturally specific outreach centers.
• Supports RCSNs, the Integrated Wellness Clinician, and the Economic Advancement Specialist to identify potential resources, programs, and partnerships.
• In agreement with leadership, attends monthly meetings…