Property Manager

About Chapman Management Group

Chapman Management Group offers a premiere experience unlike any other for both residents and property owners in the Washington D.C. and surrounding areas. With a commitment to elevating the industry standard and advancing local communities, Chapman Management provides unmatched responsiveness while staying at the forefront of technology and advancements in property management services.

This is not a remote position. The Property Manager is accountable for all community operations. The purpose of the Property Manager is to effectively manage and coordinate persons, activities, and available resources to accomplish community objectives as set forth by the Supervisor and Property Owner. These objectives will include maximizing occupancy levels and community values.
Personnel: The Property Manager is responsible for providing leadership and direction to Associates at assigned properties. This includes mentoring of Associates and ensuring staff support of the corporate mission and understanding roles in achieving established goals. The Property Manager advocates on behalf of Associates to enhance individual performance, as well as provide excellent customer service to residents.

Assumes primary responsibility for preliminary interviewing, making recommendation to Supervisor in selection of Associates, hiring, supervision and training of on-site personnel and being responsible for all work the staff completes. Complete annual performance reviews and makes recommendations for salary increases, counsels underperforming associates and provides critical feedback to improve performance. Effectively motivate through positive reinforcement, setting an example and taking corrective measures to ensure outstanding performance of all staff members.

Ensures efficiency of staff through ongoing training, instruction, counseling, and leadership. Plan weekly/daily office staff schedules and assignments. Coordinate maintenance schedule and assignments with Maintenance Superintendent. Administer action plans consistently, and on a timely basis with performance issues. Document appropriately, communicate situation to Supervisor and Human Resources, and terminate properly and upon approval from Supervisor. Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

Train the Assistant Manager & Leasing Agent to assume all managerial duties in the event of the Manager’s absence. Train other staff members to operate basic functions in the management office.

The Property Manager must be an effective communicator with the client, supervisor, associates, co-workers, residents, vendors, and all others encountering. Must respond to client, supervisor and resident within same business day, but no longer than 24 hours. Be able to write and/or discuss comprehensive responses via email or letter.

Administratively, the primary objective for the Property Manager is to establish on-site procedures to create a smooth and effective workflow to meet all requirements or deadlines. Collection of rent and take appropriate action and legal remedies in the event of nonpayment of rent, in a timely fashion as per landlord/tenant law and lease agreement. Adhere to the timely completion of any and all required reports to the supervisor, the owner and applicable federal;

and/or state agency. Ensure adherence of property rules and regulations, lease provisions or other documents governing the property. Negotiate and coordinate services and contracts associated with the operation of the property, provided all proposed contracts are reviewed and approved by the individual to whom the Manager reports, as well as the Client. Prepare timely management reports and other related material for Supervisor & Owner.

Attend meetings with Supervisor and Owner. Oversees property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information. Notifies residents of all issues affecting their tenancy. Files court…