FOIA Project Manager

Summary

Come join a company that strives for Extraordinary People and Exceptional Performance!

Chenega Supply Chain Solutions (CSCS), a Chenega Professional Services Strategic Business Unit (SBU), supports a variety of federal agencies in mission‑critical areas such as Freedom of Information Act (FOIA) processing, records management, and transparency compliance.

The FOIA Program Manager leads and oversees Freedom of Information Act (FOIA), Privacy Act (PA), and Mandatory Declassification Review (MDR) operations for federal programs or agencies. This role combines strategic leadership, program management, operational oversight, stakeholder engagement, and compliance assurance.

The Program Manager serves as the primary point of contact for agency leadership and contractor teams, ensuring high‑quality, timely, and legally defensible information disclosure processes while supporting federal transparency goals and policy compliance. This position is ideal for seasoned FOIA professionals with extensive experience managing complex, multi‑agency programs, who can drive performance, optimize processes, and lead teams effectively.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

• Provide overall management for FOIA, PA, and MDR operations across one or more programs or contracts.
• Develop, implement, and maintain program work plans, schedules, and standard operating procedures (SOPs) to meet project goals and agency requirements.
• Develop and implement strategies to reduce FOIA request backlogs, including process improvements, workflow optimization, and prioritization protocols to ensure timely responses and improved program efficiency.
• Ensure program performance, deliverables, staffing, and resource allocation comply with contractual obligations and client expectations.
• Lead strategic planning, performance optimization, and continuous improvement initiatives.

• Manage program staff, including team leads, senior, mid, and junior specialists, ensuring workload distribution, timekeeping, and staffing coverage.
• Mentor and supervise staff to promote accountability, collaboration, and professional development.
• Implement quality assurance audits and process reviews to ensure accuracy, compliance, and high‑quality deliverables.
• Analyze operational, technical, or personnel challenges and implement corrective actions as needed.
• Ensure staff adherence to project timelines, productivity standards, and contractual performance measures.

• Maintain proactive communication with agency leadership, program managers, and key stakeholders regarding performance, compliance, and strategic initiatives.
• Prepare and deliver briefings, reports, and executive summaries for senior officials.
• Collaborate with legal, records management, and IT teams to ensure integrated information governance and case management approaches.

• Ensure all FOIA, PA, and MDR operations comply with federal laws, agency policies, and contractual obligations.
• Oversee development, documentation, and implementation of program policies, SOPs, and quality‑control procedures.
• Identify and mitigate operational, legal, and compliance risks related to data integrity, information access, and protection.
• Apply quality control and assurance standards to ensure deliverables meet or exceed requirements.

• Oversee FOIA processing, case tracking, and redaction systems to ensure accurate and timely reporting.
• Maintain data integrity for electronic and paper records through verification and quality‑control processes.
• Collaborate with IT and data teams to enhance automation, reporting, and workflow efficiency.
• Use data analytics to monitor compliance, backlog trends, and operational performance.