Safety & Maintenance Supervisor

Position Overview

Founded in 1997 as a private, nonprofit place-management organization, the Downtown

DC Business Improvement District (BID) is a catalyst, facilitator, and thought leader in diversifying the economy, promoting public-private partnerships, and enhancing the downtown experience for all. We oversee a 140-block area of approximately 530 properties and numerous parks and public spaces, from Massachusetts Avenue NW on the north, including the Walter

E. Washington Convention Center at Mount Vernon Square, to Constitution Avenue NW on the south, and from Louisiana Avenue NW on the east to 16 th Street on the west.

The Safety/Hospitality and Maintenance Supervisor will assign, equip, motivate, monitor, and report on the daily work of 10-20 employees on any given shift. The supervisor will ensure compliance with all policies and procedures, including but not limited to safety, customer service, technology usage, uniform, professional image, attendance, punctuality, and productivity of team members and all rules and regulations in the employee handbook.

The supervisor will receive, prioritize, and execute work requests and provide timely and consistent reporting of all personnel activities in accordance with established procedures.

This position has a broad scope and represents Downtown

DC BID to employees, the general public, property managers, and tenants. The individual directs the activities of assigned personnel, monitors their performance, and manages daily activities within the established policies and guidelines.

This is considered an essential position and will require you to report to work during inclement weather and emergency situations.

The Safety/Hospitality and Maintenance Supervisor is an operations department leader for the workforce and often expected to personally perform the duties and responsibilities of Downtown

DC SAMs, including homeless outreach, hospitality, safety, customer service, and communication functions. The supervisor may be assigned to day and/or evening shifts, which will include weekend shifts. Schedules may change with 2 weeks' advance notice at the needs of the Downtown

DC BID. This position requires mandatory shifts, and advanced notice will be given when time permits.

The supervisor will:

• Assign, equip, motivate, monitor, and report on the daily work of 10-20 employees per shift.
• Lead the operations department and often expected to personally perform the duties and responsibilities of Downtown
  
  DC SAMs, including homeless outreach, hospitality, cleaning, logistics, safety, customer service, and communication functions including Franklin Park.
• Ensure compliance with all policies and procedures, including but not limited to safety, accident/incident reporting, customer service, technology usage, uniform, and professional image, attendance, punctuality, and productivity of team members and operations base office etiquette.
• Receive, prioritize, and execute work requests and provide timely and consistent reporting of all personnel activities in accordance with established procedures.
• Assist management, as assigned, with scheduling, deployment, inventory, and reporting functions.
• Conduct roll calls, inspections, and information sessions: ensure that all posts/zone or assignments are covered, and that appropriate equipment and resources are in place.
• Assist with training and orientation of new employees.
• Evaluate employee performance on an ongoing basis; provide motivational support and correct deficiencies as needed. Conduct daily tours of all posts/zones and assignments, on foot, bicycle, or BID vehicles for effective quality control.
• Respond to emergency situations, follow proper protocols, and coordinate service for special events.
• Liaison with property managers and other Downtown BID members to provide ongoing communication and responsiveness to concerns.
• Operate company vehicles in accordance with specific regulations.
• Act as management’s representative in explaining and enforcing policies and procedures, programmatic changes, and directives.
• Perform other duties as requested and assigned.

The Downtown

DC SAM Supervisor reports to the Senior…