Education Operations Manager

We are committed to identifying individuals who embrace the following core values:

• Hungry for Excellence
• Integrity
• Humble Confidence
• Fanatical Consistency

• Curate content and develop and implement meetings, courses, webinars, certificates, and other educational programs in collaboration with organization leadership and subject matter experts.
• Serve as a liaison to councils and committees as assigned.
• Research, cultivate, plan, and execute a large variety of meeting and education initiatives as outlined in the organization’s strategic plan and as requested.
• Research enhancements to increase engagement in conferences and education activities.
• Manage and mentor staff to successfully meet and exceed goals.
• This position does not require and is not responsible for sales or marketing, as those are handled by third-party companies.
• Content Curation and Delivery
• Work with subject matter experts to identify relevant and timely education topics.
• Coordinate development of educational content to be used in webinars, on-demand learning opportunities, articles, blogs, and other formats.
• Manage completion of new content within established timelines.
• Regularly review and update content to incorporate the latest issues, regulations, and trends in orthopedics.
• Source speakers for webinars and on-demand learning opportunities and/or writers for written education formats.
• Manage the education calendar.
• Manage completion of education logistics
• Research best practices for education in associations and the health care industry and apply to education offerings.
• Speaker Management
• Establish and maintain relationships with subject matter experts and professional and volunteer speakers.
• Manage speaker contracts and complete within established budgets.
• Create speaker orientation materials, templates, and timelines.
• Manage speaker logistics, including scheduling and collecting required information.
• Lead, manage, and hold people accountable.
• Provide supervision to administrative support staff.
• Hold staff accountable to assigned role and responsibilities, project timelines, and timely completion of tasks.
• Apply the Entrepreneurial Operating System (EOS), or “Traction” to all elements of the role and ensure that direct reports are applying EOS principles consistently.
• Membership Management
• Member services, onboarding, and ongoing engagement
• Member and non-member communications management and execution
• Elections Management
• Annual Conference member activities and networking including recruiting and coordinating onsite volunteers, session and group discussion facilitators, state-society receptions, etc.
• Responsible for organizing volunteers, logistics, and management of chapter events; coordinates communication of programs and activities
• Assist in the creating, planning, and implementing recruitment and retention programs
• Delivers high-quality customer service, consistently listens to members requests, and works to find an agreeable solution
• Provide recurring reports as directed.

• Three to five years of successful education curation, procurement, and delivery.
• Undergraduate degree or work experience equivalent
• Proficient in Microsoft Office
• Excellent member service mentality and delivery
• Strong verbal and written communications
• Strong interpersonal skills and organizational skills
• Proven ability to prioritize complex projects
• Ability to think proactively and creatively
• Must excel in a fast-paced, team-oriented environment
• Cooperative, supportive, and “can do” attitude is crucial to success
• Experience working at an association or nonprofit
• Experience with Novi AMS
• Experience with Traction/EOS operating system
• Experience with Smartsheet and Active Campaign