Boathouse Assistant Manager at Wharf Boathouse

Overview

Job Title: Site Lead, Wharf Boathouse (managed by Guest Services, Inc.) for the 2026 season.

The rental season runs from April through mid-October and the site is open 5 days a week. This is a full-time, hourly position. Previous managerial experience is required. All staff are expected to work at least one day on a weekend and during summer holidays (Memorial Day Weekend, 4th of July, and Labor Day Weekend).

Compensation: $23.00 per hour
.

Starting rate: $23/hr
. This role supports the General Manager in daily operations and administrative management and may serve as Manager on Duty (MOD) as scheduled.

• Receive direction from the District Manager and assist in the overall management of the unit’s operations; plan and manage daily operations, including opening/closing procedures and MOD responsibilities when assigned.
• Supervise and schedule staff; train new employees; delegate assignments; monitor performance; initiate or recommend disciplinary action when appropriate; recruit and interview candidates; complete new-hire procedures and weekly payroll tasks.
• Prepare and maintain cash reports and related files; create daily schedules for direct reporting staff.
• Drive revenue and manage expenses; oversee front desk operations to maximize service quality and staff performance.
• Serve as the point of contact for customer issues; respond to inquiries, resolve complaints, and maintain the company’s professional image.
• Inspect the facility daily for safety and cleanliness; report unsafe conditions or equipment; complete incident reports when necessary and train employees on data collection.
• Verify invoices, monitor sales, resolve discrepancies, and prepare daily/ end-of-month sales reports; assist in managing P&L and annual budgeting.
• Oversee stock and visual merchandising; review plans with the District Manager.
• Promote the Boathouse through marketing plans; develop new client/program ideas to generate revenue and recruit clients.
• Maintain safety awareness and report issues to the District Manager.
• Complete other tasks as assigned by the General Manager, Area Manager, and Operations Manager.

• High School Diploma
• First Aid and CPR certification
• Ability to swim
• 1–3 years of management experience; boating/marine experience preferred
• Computer proficiency with MS Word, Excel, and Outlook
• Strong interpersonal skills; ability to organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem-solve; ability to maintain confidentiality
• Excellent administrative, telephone, and communication skills
• Experience and license for driving a motorboat is preferred

• Moving about on foot to perform tasks; frequent bending, lifting, carrying, reaching; ability to work in a changing environment
• Lifting/carrying/pushing up to 25 lbs regularly, 30–35 lbs frequently, up to 50 lbs occasionally
• Ability to stand for the entire workday and climb stairs
• Ability to withstand temperature extremes and outdoor weather
• Reading and writing work-related documents in English
• Clear speech and comprehension in English
• Physical presence at the job site is essential

• Typical office equipment (computers, phone system, fax, copiers, scanners)
• Marina and dock maintenance equipment

Founded in 1917, Guest Services has earned a reputation as a premier hospitality management company and National Park Service concessionaire in the United States. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION:
We embrace DEI and are committed to an inclusive workplace where individuals can bring their whole selves to work.