VP of Training and Shop

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and even more on the way!
We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We're hiring a VP of Training and New Shop Openings in our DC office!

The Vice President of Training & New Shop Openings will lead the strategy and execution of training programs and new shop openings across CYM, ensuring every team member is equipped to deliver exceptional experiences and every new shop launches with excellence. This role is central to scaling CYM's vibrant culture while maintaining consistency and high standards as the brand grows.

As a culture champion, the VP will work closely with the heads of Training and New Shop Openings, and cross-functional leaders to foster an inclusive, fun, and high-energy environment where team members of all levels feel supported from day one. This role ensures that both new and existing shops are set up for success through best-in-class training programs that reflect CYM's core values and operational standards.

With a focus on growth, the VP will design scalable systems for training and opening processes that deliver consistency across markets while celebrating the unique personality of each shop. The VP will also track key training and opening metrics to drive efficiency, effectiveness, and long-term sustainability, ensuring that CYM's rapid expansion is rooted in strong foundations.

This role is vital to taking CYM to the next level, guiding the company through its ambitious growth while staying true to its roots. The ideal candidate will combine deep expertise in multi-unit restaurant training and new shop openings with strong leadership to elevate CYM's guest and team experience, driving success in a fast-paced, dynamic environment.

• Vibrant – You are abundantly happy, fun, passionate, playful, and kind
• Integrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging – You will work as a team to make people feel welcome
• Energy – You are active, proactive, and work hard to make things happen
• Seize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original

• Mentoring and developing your team, working side by side with your leaders in the field
• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback

• Develop and execute a holistic training and new shop opening strategy that aligns with company goals and growth plans.
• Lead and mentor the Director of Learning & Development and Director of New Shop Openings, and their teams, fostering a culture of accountability, collaboration, and innovation.
• Partner with Operations, Development, HR, and Marketing to ensure alignment on standards, culture, and execution across all shops.

• Oversee the creation and delivery of scalable training programs for shop-level employees, managers, and leaders across all markets.
• Ensure training content reflects operational excellence, brand standards, and company culture.
• Continuously evaluate training programs to improve effectiveness, efficiency, and scalability.
• Manage and develop the training team to create a best in class training program and achieve company and department goals.

• Oversee the planning and execution of new shop openings across multiple markets.
• Ensure training, staffing, and operational readiness for every new shop.
• Develop processes and playbooks to streamline openings while maintaining high-quality standards.
• Collaborate cross-functionally to align timelines, budgets, and execution plans.
• Manage and develop the NSO team to create a best in class opening program and achieve company and NSO goals.

• Set and track KPIs to measure the effectiveness of training and new shop opening…