Multi-Unit General Manager

About the Role

We are seeking a dynamic and experienced Multi-Unit General Manager to oversee multiple bakery café locations and lead teams to excellence. This full-time, salaried role is hands‑on and people‑focused, requiring a strong leader who can inspire teams, deliver outstanding customer experiences, and drive operational and financial success.

• A leadership role in a growing, values‑driven company.
• Competitive compensation package: $85,000–$115,000 per year, including bonus.
• Paid Time Off to rest and recharge.
• 401(k) with Company Match to invest in your future.
• Monthly Wellness Reimbursement to support your well‑being.
• 40% Employee Discount on all Fresh Baguette products.
• Anniversary Gift Card to celebrate your milestones.
• Opportunities for professional growth and advancement.
• A collaborative, supportive team culture where your impact is visible every day.

They take full responsibility for their results and environment. Rather than waiting to be told, they step in, solve problems, and follow through. Their word can be trusted, and they naturally instill a sense of responsibility in their team.

• Take full responsibility for the bakery’s overall performance, including sales, profitability, customer satisfaction, and team culture.
• Proactively identify and resolve challenges, ensuring smooth day‑to‑day operations.
• Maintain a clean, safe, and organized environment that reflects Fresh Baguette’s standards of excellence.

They genuinely care about people and see leadership as a way to grow others. They coach, give feedback, and celebrate progress, building teams that are stronger, more motivated, and ready to step up. Their success is measured not just by results, but by how their people develop under them.

• Recruit, onboard, and retain top talent across roles including customer service associates, bakers, shift supervisors, and assistant managers.
• Actively coach, mentor, and develop team members to grow in their roles and take on greater responsibilities.
• Build strong team bonds by fostering respect, collaboration, and care among all employees.

They think like business owners. Every decision is guided by improving customer experience, increasing sales, and ensuring efficient operations. They pay attention to details, track KPIs, and always look for ways to improve processes, quality, and profitability.

• Drive sales growth through local marketing initiatives, community engagement, and business development opportunities.
• Monitor and analyze key performance indicators (KPIs), making data‑driven decisions to drive growth.
• Optimize labor, inventory, and production planning to minimize waste and maximize output.
• Uphold Fresh Baguette’s standards for product quality, consistency, and presentation.
• Partner with marketing to execute local initiatives that drive traffic, sales, and community engagement.

They thrive in change and can work independently without constant direction. They collaborate effectively at a distance, adjust quickly to new circumstances, and lead their team with resilience. Their curiosity and flexibility make them quick learners who adapt their approach as the business evolves.

• Lead daily bakery operations on the floor, ensuring smooth coordination between front‑of‑house and back‑of‑house teams.
• Adjust quickly to new circumstances, from customer needs to operational challenges.
• Take initiative and lead independently while maintaining strong communication with central leadership.
• Encourage agility and problem‑solving within the team.

They love to serve others and create a welcoming atmosphere. With a natural smile and genuine warmth, they make customers and team members feel valued. Their charisma spreads enthusiasm and energy, inspiring people to enjoy the bakery experience and rally around shared goals. They view every interaction as a chance to delight, connect, and strengthen relationships.

• Lead by example on the bakery floor—welcoming customers with genuine warmth, delivering exceptional service, and inspiring enthusiasm through a…