General Manager; Northern Virginia Bench

General Manager (Northern Virginia Bench)

Join to apply for the General Manager (Northern Virginia Bench) role at Nando's PERi‑PERi North America
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At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi‑PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it’s consumers’ needs and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness.

By doing this, we will Change Lives Together, every day and everywhere.

At Nando’s, the General Manager runs the business as their own. They live our culture, demonstrate our values and above all–drive results, performance, and team development. In this role, the General Manager delegates appropriately and effectively to both develop and empower the next generation of restaurant leaders, ensuring a healthy pipeline of promo table Managers and Assistant General Managers. The General Manager nurtures a “team ownership” culture inside their four walls by broadcasting sales figures, goals, and the shared vision for a growing business.

As a key stakeholder, the General Manager assumes majority responsibility in the efficiency and profitability of their business. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and be a good team player!

• 4 weeks of Vacation and 1 week of Sick Leave annually
• Sales and Long‑Term Incentive Bonuses
• Competitive Medical, Dental and Vision plans
• 401(k) retirement plan plus a 4% company match after a year
• Annual General Manager Conference Celebration
• Opportunities for advancement through development program and NROs
• Free shift meal

• Be a leader of your team by inspiring confidence in their abilities.
• Create a pipeline of future leaders by effectively training, coaching, and developing your people to take on additional responsibility.
• Engage with guests and staff to develop relationships and create lasting connections.
• Practice and support appropriate goal setting with Assistant General Manager and Restaurant Managers.
• Practice and always exude professional language and demeanor to navigate and resolve situations with both staff and guests.
• Effectively delegate tasks to empower and develop your Assistant General Manager and Restaurant Managers.
• Own and execute performance reviews.

• Display complete knowledge and ownership of Nando's food safety and operational standards to ensure a safe guest and staff experience.
• Be the example for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
• Ensure the weekly completion and accuracy of inventory, administrative file, and validity of time keeping for submitting to payroll.
• Teach and manage the skill of writing effective manager and staff schedules that properly correlate to financial targets.
• Practice and lead responsible cash management, including issuing money, safe counts, deposit preparation, cashier checkouts, discount authorizations, refunds, and voids following Nando's policies.
• Thoroughly execute all opening duties: review the Manager Communication Log, staff line‑up for the shift, catering orders, operational preparedness, sales forecast, previous inventory, prep sheet, food and beverage orders, safe count, cash drawers, order change.
• Own back‑of‑house duties during the shift, including completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
• Thoroughly conduct a shift changeover:
  Ensure the next manager and team are set up for success by reconciling AM monies and safe, validating food and production levels, completing a final walk‑through, and updating the Manager Communication Log.
• Thoroughly execute all closing duties: conduct a final walk‑through to check for cleanliness, set up catering orders for the next day, complete closing…