Strategic Leader – Student Success, Associate Director
Listed on 2026-01-29
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Management
Business Management, Education Administration
Make a difference in a sector that matters to us all
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Strategic Leader – Student Success, Associate Director
Location:
Washington, D.C.
Number: 607874
Job Category:
Professional Services
Job Department:
Technology
Job Family:
Strategic Leadership
Job Type: Full Time
Level: Manager
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.
At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.
For more information, visit our careers page.
The Role in Brief
Strategic Leader –Student Success, Associate Director
The Strategic Leader is the primary relationship manager and consultant for our college and university partner institutions, playing the lead role in embedding our Student Success Technology across campus and ensuring our partners see value in our technology. In addition to partnering with executives and senior leaders to set and execute on strategic goals, the Strategic Leader will work with leadership across departments to drive depth and breadth of use of the platform, leverage data to identify new areas of opportunity and identify and overcome systemic obstacles to student retention and graduation success.
The EAB Technology division is committed to a diverse and inclusive community, and we are looking for individuals excited to contribute to this community and who bring experience collaborating with diverse stakeholders.
The official and internal title of this hire is expected to be “Strategic Leader, Student Success” to align with EAB business norms.
This role is ideally based in Washington, DC. This position is additionally open to candidates based in Richmond, VA and open to exceptional candidates based remotely in the continental United States as well.
Primary Responsibilities- Embedding Student Success Technology Adoption and Utilization:
Manage the end-to-end relationship with universities and community colleges utilizing EAB’s Student Success technology, from initial onboarding to continued platform adoption and utilization, through goal-setting and consulting on strategic use - Consult with campus executives on establishing and maintaining an effective leadership team responsible for the success of the Student Success Technology, setting clear expectations for utilization and accountability towards set goals
- Complete assessment of student support workflows and processes, including advising, tutoring, and other support offices and services across campus;
Identify opportunities to develop optimal workflow integration of the platform - Collaborate with leaders across campus on change management strategies
- Partner with EAB technical/data support staff and launch consultants to ensure smooth implementation of our technology platform
- Understand the workflow needs and priorities of various constituencies across campuses and collaborate with internal colleagues on resources and offerings that support increased adoption and specific use cases
- Serve as partner’s dedicated point of contact, working closely with…
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