West Coast Site Supervisor

AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is hiring a West Coast Site Supervisor to support 24/7 biometrics fingerprint operations. Ensure seamless daily operations, maintaining strict compliance with protocols and contractual SLAs, supervising team members, and serving as the primary escalation point for high-priority cases, particularly during Wednesday-Saturday shifts and on-call periods.

The ideal candidate will possess a longstanding proven professional track record in Tenprint identification and database/system support, hands-on leadership, quality assurance, training, reporting, and customer-facing responsibilities with knowledge and professional experience to adapt with evolving requirements. Join a collaborative team who values AVER's mission, focus, and culture of delivering exceptional client service with great people and transformative technology solutions that ensure Government mission success.

Responsibilities Include:

* Enforce and maintain daily office protocols to uphold consistent operational standards and compliance.

* Prepare and submit required weekly reports, including a Biometric Weekly Report, Biometric Deceased Report, and Biometric Lead Track Report (due each Wednesday).

* Compile and deliver accurate monthly Biometric Data Reports (due no later than the 6th of each month).

* Review prime contractor employee time-off requests, approve or adjust schedules, and proactively coordinate shift coverage to prevent gaps (primarily Wednesday-Saturday and during on-call periods).

* Address and resolve prime contractor staff performance and attendance issues, including tardiness, scheduling conflicts, and unscheduled absences (primarily Wednesday-Saturday).

* Supervise daily Tenprint floor operations, oversee prime contractor team members, assign tasks, and ensure efficient workflow execution (primarily Wednesday-Saturday).

* Serve as the primary point of contact for customer email correspondence, internal staff inquiries, general questions, and case-related support (primarily Wednesday-Saturday).

* Create, review, revise, and maintain Standard Operating Procedures (SOPs), reference guides, report templates, and instructional materials to support team performance.

* Function as the 24/7 escalation point for high-priority Tenprint cases requiring immediate assistance or decision-making (primarily Wednesday-Saturday and during on-call hours).

* Participate actively in scheduled management and leadership meetings as required.

* Assume full operational oversight and serve as acting on-site supervisor during periods when senior leadership (West Coast PM/Alternate Lead) is unavailable.

* Perform periodic quality assurance audits and reviews of work products completed under the CLIN contract to ensure accuracy and contractual compliance.

* Deliver effective onboarding and ongoing training to new and existing prime contractor employees on office policies, procedures, workflows, and best practices.

Additional Responsibilities:

* Prepare and deliver summaries of identifications completed on high-profile cases to customers as required

* Create, update, and maintain all necessary office forms, staffing schedules, and related spreadsheets

* Troubleshoot computer hardware, software, and system errors for prime contractor staff; escalate issues when appropriate

* Research and test new database features, functions, and workflows; provide guidance and support to prime contractor staff

* Participate in user acceptance testing (UAT) of new applications, system updates, or enhancements at the customer's direction

* Lead or participate in shift briefings (morning, swing, and night shifts) during quarterly meetings and as otherwise scheduled

* Maintain and update the daily task list, telephone directory, and other operational reference materials as needed

The above responsibilities are subject to change based on evolving contractual requirements.

Education Requirements:

* Bachelor's Degree required OR hands on experience in lieu of a degree

Preferred/…