Client Success Director

Base Pay Range

$ / yr – $ / yr

Who We Are

RYNO Strategic Solutions is an innovative, full‑service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top‑notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost‑effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business...PERIOD.

Our Values

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.

• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.

• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.

• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.

• OBJECTIVITY drives our decision‑making because data‑backed solutions plus industry expertise wins every time.

Position Overview

As a Client Success Director you will lead a team and prioritize the retention, satisfaction, and growth of their managed accounts. You will oversee a team of Client Success Managers and Senior Client Success Managers, driving strong results and ensuring client satisfaction, while identifying opportunities to grow business across the account‑base. You will work closely with client service team members and their leaders to ensure best practices and processes are followed.

Key Responsibilities

• Prioritize the retention, satisfaction, and growth of your direct team's accounts.

• Act as a strategic advisor for your clients by identifying business and digital marketing opportunities, determining strategy, and executing plans.

• Lead a team of Client Success Managers & Senior Client Success Managers.

• Assist with interviewing, hiring, and training team members.

• Conduct regular 1:1s and performance reviews.

• Run account team meetings and address problem‑solving or conflict resolution as needed.

• Work closely with the team leads to ensure overall employee satisfaction and retention.

• Target a team retention rate of 98% or higher by understanding client business goals and challenges, leading strategy sessions, and ensuring success against standard KPIs.

• Proactively de‑escalate client concerns stemming from result or relationship opportunities, ensuring issues are addressed and resolved efficiently and completely.

• Take a consultative approach to identifying revenue growth opportunities and generate additional value to the team's client base.

• Travel regularly to industry events and client meetings, and quarterly leadership meetings.

Minimum Requirements

• 5+ years’ digital marketing experience, including campaign strategy, optimization, and performance analysis.

• 2+ years in a people leadership role, with experience leading teams and developing talent.

• Proficient knowledge of digital marketing services, including but not limited to SEO, Paid Media, and related performance‑based marketing strategies.

• Proven ability to de‑escalate client issues and resolve escalations.

• Experience driving incremental improvement to client results.

• Direct leadership experience with proven ability to coach and grow team members at various levels of experience.

• Strong relationship‑building skills and the ability to work with different personalities.

• Strong work ethic with a “whatever it takes” attitude.

• Excellent written and verbal communication skills.

• Ability to make quick, intentional decisions using critical thinking; high‑level organization, time management, and follow‑through skills.

• Aptitude for managing numerous situations simultaneously and prioritizing effectively.

• Knowledge of small business operations and challenges.

• Willingness to lead difficult conversations and ensure client and team success.

Preferred Skills & Experience

• Experience working with large business corporations and/or private…