Associate Director, Learning & Development, Client Services Acceleration; AA

Associate Director, Learning & Development, Client Services Acceleration (AA)

Posted on October 19, 2018

You are mission-driven and action-oriented. You love to get involved and work as part of a team to accomplish something great. Any job is your job if it helps the team succeed, and you thrive on variety. Today, you’re looking for a role where you can use those traits to make a real difference in the world by advancing the most important social issues facing humanity today.

The Associate Director of Learning and Development is a newly created position that sits in Client Services Acceleration (CSA) and reports to the lead of CSA. This person will partner with client service leadership and the knowledge manager to design and deliver timely, relevant, and actionable trainings that improve the quality of client service delivery. This person will also take ownership of the cross-team onboarding curriculum and own content for client service team retreats.

This person will also manage a client service focused professional development library.

Curriculum Development & Technical Assistance (50%)

• In partnership with the lead of Advisory Universal Services, build curriculum for Universal Services practice to ensure staff at all levels have the right knowledge and skills to be flexible generalists and continue to develop at the firm.
• In partnership with Advisory Service leads, build specialized curriculum for evaluation and program management practices
• Coach Advisory senior specialists in building and leading their respective communities of practice to ensure consistent quality
• Collaborate with the Managed Nonprofit Organizations (MO) team members to evaluate and redesign, as necessary, parts of the MO onboarding curriculum; assess learning needs and design appropriate curricula for specialty learning areas.
• Ensure any curriculum supports Advisory and MO client service team members in developing Arabella core competencies.

Onboarding design and management (15%)

• Develop and maintain complete understanding of Arabella services and skills expected of team members by attending orientation sessions and shadowing projects, where appropriate
• Manage and continually improve cross line of business onboarding, design and manage Advisory onboarding, and provide oversight and coaching for MO onboarding
• Refresh and maintain guides for successful onboarding that team members are expected to achieve in a given timeline (e.g. six months into the job

Retreat content ownership (10%)

• Define vision and timing for retreats and lead content development in coordination with internal business leaders and/or representatives

Client Work (20%)

• Manage work streams and streamlined projects for Advisory and/or MO projects across different services and issues

Other Internal Work (5%)

• Complete other internal tasks as assigned at team and firm level

To Be Successful in This Role, You’ll Need:

• 6+ years of work experience with steadily increasing responsibility; at least 2 years in a client services environment (e.g., consulting, legal services)
• Degree, certificate, and/or related experience in learning and development, curriculum design, and/or adult learning is highly desirable
• Ability to manage and lead complex projects, oversee and delegate to others, and meet deadlines
• Excellent presentation and facilitation skills and the ability to manage group dynamics both in-person and during virtual trainings
• Experience in leading learning initiatives and organizational development a plus

Other Characteristics:

• Excellent communication skills, including the capacity to persuasively convey information and concepts to stakeholders
• Highly collaborative working style and strong interpersonal skills
• Resourcefulness that spurs innovation and problem solving
• Flexibility
• Genuinely enjoys people and connecting with them, has a good sense of humor, and likes forging bonds with colleagues
• Is a committed learner who likes to tackle new assignments
• Never settles for the status quo—constantly looking for improvements and identifying best practices
• Commitment to Arabella’s mission and values

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Core Competencies:

• The ability to provide excellent service, including being able to address…