Co- Maintenance Manager

Core Values, Nest DC
:
Every Nester is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile … every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We are a justice driven company, investing in people and place.

The Co-Living Maintenance Manager is responsible for the strategic oversight, execution, and continuous improvement of maintenance operations across a portfolio of approximately 10 residential buildings. This role is a step above day-to-day coordination and combines people management, preventative maintenance ownership, compliance oversight, and maintenance project management.

The Maintenance Manager ensures maintenance operations are efficient, compliant, resident-focused, and scalable—balancing in-field execution with strong administrative and technical systems. This role manages maintenance coordinators and in-field technicians while serving as the primary owner of maintenance performance, planning, and reporting.

Maintenance Operations Oversight

• Oversee all maintenance operations across the portfolio, ensuring work is completed efficiently, safely, and to standard
• Maintain full ownership of the maintenance ticketing system, workflows, and service-level goals
• Ensure timely response and resolution of routine, urgent, and emergency maintenance requests
• Escalate and manage complex maintenance issues, capital repairs, and cross-functional projects
• Act as the senior point of contact for maintenance-related questions and decision-making

Maintenance Coordination & Systems Management

• Review and monitor work orders daily to ensure prioritization, accuracy, and timely completion
• Ensure residents receive clear, proactive communication regarding scheduling, access, and resolution
• Oversee vendor scheduling, scope definition, and completion verification
• Monitor vendor performance for quality, responsiveness, and cost control
• Approve parts and supply orders; maintain organized procurement and inventory processes
• Review invoices, ensure accurate billing, and coordinate proper expense coding
• Oversee emergency after-hours maintenance triage and dispatch protocols
• Ensure consistent documentation and system hygiene across all maintenance records

In-Field Maintenance Team Management

• Directly manage in-field maintenance technicians, ensuring clear expectations and accountability
• Create accurate, efficient schedules that balance preventive, reactive, and turnover work
• Conduct regular performance evaluations and provide coaching, feedback, and development
• Foster strong communication between field staff and property management
• Promote a culture of professionalism, safety, and resident service excellence

Preventive Maintenance & Compliance Ownership

• Develop, maintain, and execute annual preventive maintenance schedules
• Ensure compliance with local codes, safety standards, and building requirements
• Coordinate recurring inspections, certifications, and regulatory requirements (fire, life safety, HVAC, etc.)
• Track completion and documentation of all compliance-related maintenance activities
• Proactively identify risks and address maintenance issues before they escalate

Turnover & Make-Ready Management

• Oversee move-out, turnover, and move-in maintenance processes for the portfolio
• Ensure all units are turned on time and to quality standards
• Forecast seasonal turnover volume and proactively plan vendor capacity
• Coordinate and manage turnover vendors, including scope, scheduling, and quality control

Quarterly Walkthroughs & Reporting

• Conduct formal quarterly property walkthroughs for each building
• Identify maintenance trends, risks, deferred maintenance, and capital needs
• Produce clear, organized walkthrough reports with findings and recommendations
• Track follow-up actions to ensure issues identified are resolved

Maintenance Metrics & Reporting

• Track and analyze key maintenance performance metrics, including:
• Work order response and completion times
• Preventive maintenance completion rates
• Maintenance hours billed
• Cost trends and recurring issues
• Use data to improve efficiency, reduce costs, and enhance resident satisfaction
• Provide regular maintenance reporting to leadership

Success in This Role Looks Like

• Maintenance operations run smoothly, predictably, and on schedule
• Preventive maintenance is completed consistently and documented properly
• Field technicians are well-managed, supported, and held accountable
• Residents experience clear communication and timely maintenance service
• Leadership has visibility into maintenance performance through accurate reporting
• Buildings are compliant, well-maintained, and proactively cared for

Model Nest DC Mission + Core Values

• Be a team player
• Commit to doing the best and being the best
• Work with the Nest DC Core Values and Mission in mind
• Play a key role in positioning Nest DC as THE BEST management company locally and globally
• Support the team in managing…