Co- Maintenance Manager

Core Values, Nest DC
:
Every Nester is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile … every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We are a justice driven company, investing in people and place.

The Co-Living Maintenance Manager is responsible for the strategic oversight, execution, and continuous improvement of maintenance operations across a portfolio of approximately 10 residential buildings. This role is a step above day-to-day coordination and combines people management, preventative maintenance ownership, compliance oversight, and maintenance project management. The Maintenance Manager ensures maintenance operations are efficient, compliant, resident-focused, and scalable—balancing in-field execution with strong administrative and technical systems.

This role manages maintenance coordinators and in-field technicians while serving as the primary owner of maintenance performance, planning, and reporting.

• Maintenance Operations Oversight
  • Oversee all maintenance operations across the portfolio, ensuring work is completed efficiently, safely, and to standard
  • Maintain full ownership of the maintenance ticketing system, workflows, and service-level goals
  • Ensure timely response and resolution of routine, urgent, and emergency maintenance requests
  • Escalate and manage complex maintenance issues, capital repairs, and cross-functional projects
  • Act as the senior point of contact for maintenance-related questions and decision-making
• Maintenance Coordination & Systems Management
  • Review and monitor work orders daily to ensure prioritization, accuracy, and timely completion
  • Ensure residents receive clear, proactive communication regarding scheduling, access, and resolution
  • Oversee vendor scheduling, scope definition, and completion verification
  • Monitor vendor performance for quality, responsiveness, and cost control
  • Approve parts and supply orders; maintain organized procurement and inventory processes
  • Review invoices, ensure accurate billing, and coordinate proper expense coding
  • Oversee emergency after-hours maintenance triage and dispatch protocols
  • Ensure consistent documentation and system hygiene across all maintenance records
• In-Field Maintenance Team Management
  • Directly manage in-field maintenance technicians, ensuring clear expectations and accountability
  • Create accurate, efficient schedules that balance preventive, reactive, and turnover work
  • Conduct regular performance evaluations and provide coaching, feedback, and development
  • Foster strong communication between field staff and property management
  • Promote a culture of professionalism, safety, and resident service excellence
• Preventive Maintenance & Compliance Ownership
  • Develop, maintain, and execute annual preventive maintenance schedules
  • Ensure compliance with local codes, safety standards, and building requirements
  • Coordinate recurring inspections, certifications, and regulatory requirements (fire, life safety, HVAC, etc.)
  • Track completion and documentation of all compliance-related maintenance activities
  • Proactively identify risks and address maintenance issues before they escalate
• Turnover & Make-Ready Management
  • Oversee move-out, turnover, and move-in maintenance processes for the portfolio
  • Ensure all units are turned on time and to quality standards
  • Forecast seasonal turnover volume and proactively plan vendor capacity
  • Coordinate and manage turnover vendors, including scope, scheduling, and quality control
• Quarterly Walkthroughs & Reporting
  • Conduct formal quarterly property walkthroughs for each building
  • Identify maintenance trends, risks, deferred maintenance, and capital needs
  • Produce clear, organized walkthrough reports with findings and recommendations
  • Track follow-up actions to ensure issues identified are resolved
• Maintenance Metrics & Reporting
  • Track and analyze key maintenance performance metrics, including:
  • Work order response and completion times
  • Preventive maintenance completion rates
  • Maintenance hours billed
  • Cost trends and recurring issues
  • Use data to improve…