Co- Maintenance Manager

Position: Co-Living Maintenance Manager
Core Values, Nest DC
:
Every Nester is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We are a justice driven company, investing in people and place.
Role Overview
The Co-Living Maintenance Manager is responsible for the strategic oversight, execution, and continuous improvement of maintenance operations across a portfolio of approximately 10 residential buildings. This role is a step above day-to-day coordination and combines people management, preventative maintenance ownership, compliance oversight, and maintenance project management.

The Maintenance Manager ensures maintenance operations are efficient, compliant, resident-focused, and scalablebalancing in-field execution with strong administrative and technical systems. This role manages maintenance coordinators and in-field technicians while serving as the primary owner of maintenance performance, planning, and reporting.
Key Responsibilities
Maintenance Operations Oversight
Oversee all maintenance operations across the portfolio, ensuring work is completed efficiently, safely, and to standard

Maintain full ownership of the maintenance ticketing system, workflows, and service-level goals

Ensure timely response and resolution of routine, urgent, and emergency maintenance requests

Escalate and manage complex maintenance issues, capital repairs, and cross-functional projects

Act as the senior point of contact for maintenance-related questions and decision-making
Maintenance Coordination & Systems Management
Review and monitor work orders daily to ensure prioritization, accuracy, and timely completion

Ensure residents receive clear, proactive communication regarding scheduling, access, and resolution

Oversee vendor scheduling, scope definition, and completion verification

Monitor vendor performance for quality, responsiveness, and cost control

Approve parts and supply orders; maintain organized procurement and inventory processes

Review invoices, ensure accurate billing, and coordinate proper expense coding

Oversee emergency after-hours maintenance triage and dispatch protocols

Ensure consistent documentation and system hygiene across all maintenance records
In-Field Maintenance Team Management
Directly manage in-field maintenance technicians, ensuring clear expectations and accountability

Create accurate, efficient schedules that balance preventive, reactive, and turnover work Conduct regular performance evaluations and provide coaching, feedback, and development

Foster strong communication between field staff and property management

Promote a culture of professionalism, safety, and resident service excellence
Preventive Maintenance & Compliance Ownership
Develop, maintain, and execute annual preventive maintenance schedules

Ensure compliance with local codes, safety standards, and building requirements

Coordinate recurring inspections, certifications, and regulatory requirements (fire, life safety, HVAC, etc.)Track completion and documentation of all compliance-related maintenance activities

Proactively identify risks and address maintenance issues before they escalate
Turnover & Make-Ready Management
Oversee move-out, turnover, and move-in maintenance processes for the portfolio

Ensure all units are turned on time and to quality standards

Forecast seasonal turnover volume and proactively plan vendor capacity

Coordinate and manage turnover vendors, including scope, scheduling, and quality control
Quarterly Walkthroughs & Reporting
Conduct formal quarterly property walkthroughs for each building

Identify maintenance trends, risks, deferred maintenance, and capital needs

Produce clear, organized walkthrough reports with findings and recommendations

Track follow-up actions to ensure issues identified are resolved
Maintenance Metrics & Reporting
Track and analyze key maintenance performance metrics, including:

Work order response and completion times

Preventive maintenance completion rates

Maintenance hours billed

Cost trends and recurring issues

Use data to improve efficiency, reduce costs, and enhance resident satisfaction

Provide regular maintenance reporting to leadership
Success in This Role Looks Like
Maintenance operations run smoothly, predictably, and on schedule

Preventive maintenance is completed consistently and documented properly

Field technicians are well-managed, supported, and held accountable

Residents experience clear communication and timely maintenance service

Leadership has visibility into maintenance performance through accurate reporting

Buildings are compliant, well-maintained, and proactively cared for
Model Nest DC Mission + Core Values
Be a team player

Commit to doing the best and being the best

Work with the Nest DC Core Values and Mission in mind

Play a key role in positioning Nest DC as THE BEST management company locally and globally

Support the team in managing emergency…