Co- Maintenance Manager

Core Values, Nest DC

Every Nester is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile … every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We are a justice driven company, investing in people and place.

The Co-Living Maintenance Manager is responsible for the strategic oversight, execution, and continuous improvement of maintenance operations across a portfolio of approximately 10 residential buildings. This role is a step above day-to-day coordination and combines people management, preventative maintenance ownership, compliance oversight, and maintenance project management.

The Maintenance Manager ensures maintenance operations are efficient, compliant, resident-focused, and scalable—balancing in-field execution with strong administrative and technical systems. This role manages maintenance coordinators and in-field technicians while serving as the primary owner of maintenance performance, planning, and reporting.

• Oversee all maintenance operations across the portfolio, ensuring work is completed efficiently, safely, and to standard
• Maintain full ownership of the maintenance ticketing system, workflows, and service-level goals
• Ensure timely response and resolution of routine, urgent, and emergency maintenance requests
• Escalate and manage complex maintenance issues, capital repairs, and cross-functional projects
• Act as the senior point of contact for maintenance-related questions and decision-making

• Review and monitor work orders daily to ensure prioritization, accuracy, and timely completion
• Ensure residents receive clear, proactive communication regarding scheduling, access, and resolution
• Oversee vendor scheduling, scope definition, and completion verification
• Monitor vendor performance for quality, responsiveness, and cost control
• Approve parts and supply orders; maintain organized procurement and inventory processes
• Review invoices, ensure accurate billing, and coordinate proper expense coding
• Oversee emergency after-hours maintenance triage and dispatch protocols
• Ensure consistent documentation and system hygiene across all maintenance records

• Directly manage in-field maintenance technicians, ensuring clear expectations and accountability
• Create accurate, efficient schedules that balance preventive, reactive, and turnover work
• Conduct regular performance evaluations and provide coaching, feedback, and development
• Foster strong communication between field staff and property management
• Promote a culture of professionalism, safety, and resident service excellence

• Develop, maintain, and execute annual preventive maintenance schedules
• Ensure compliance with local codes, safety standards, and building requirements
• Coordinate recurring inspections, certifications, and regulatory requirements (fire, life safety, HVAC, etc.)
• Track completion and documentation of all compliance-related maintenance activities
• Proactively identify risks and address maintenance issues before they escal
• Oversee move‑out, turnover, and move‑in maintenance processes for the portfolio
• Ensure all units are turned on time and to quality standards
• Forecast seasonal turnover volume and proactively plan vendor capacity
• Coordinate and manage turnover vendors, including scope, scheduling, and quality control

• Conduct formal quarterly property walkthroughs for each building
• Identify maintenance trends, risks, deferred maintenance, and capital needs
• Produce clear, organized walkthrough reports with findings and recommendations
• Track follow‑up actions to ensure issues identified are resolved

• Track and analyze key maintenance performance metrics, including:
• Work order response and completion times
• Preventive maintenance completion rates
• Cost trends and recurring issues
• Use data to improve efficiency, reduce costs, and enhance resident satisfaction
• Provide…