Federal Field Service Representative, Dedrone

Federal Field Service Representative, Dedrone

Reports into:
Sr. Director, Solutions Engineering

Position:
Field Service Representative (FSR)

Location:

Onsite in SE DC office, 40 hrs a week

MUST HAVE CURRENT DHS CLEARANCE

About Us:

Dedrone by Axon is a partnership between Dedrone, the global leader in airspace security, and Axon, a pioneer in public safety technology. Together, we provide cutting‑edge solutions to detect, identify, track, and mitigate unauthorized drones.

• System Installation and Deployment
  • Perform on‑site maintenance and support of Dedrone by Axon systems, including monitoring, troubleshooting, and replacement of sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high‑security areas).
  • Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality.
• System Configuration and Testing
  • Configure Dedrone by Axon systems according to site‑specific requirements and customer needs.
  • Perform system testing and troubleshooting to ensure optimal performance.
  • Provide technical documentation and detailed reporting for maintenance and troubleshooting efforts.
• Customer Support
  • Serve as the on‑site technical point of contact for the customer.
  • Provide training and guidance to customers on system operation and maintenance.
  • Respond promptly to customer inquiries and elevate issues as needed.
• Maintenance and Upgrades
  • Conduct routine maintenance and software updates to ensure system reliability.
  • Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced.
• Collaboration
  • Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support of Dedrone by Axon solutions.
• Safety and Compliance
  • Adhere to safety guidelines and protocols for working in diverse environments, including rooftops and outdoor installations.
  • Ensure compliance with all site‑specific regulations and requirements.

• Experience
  • 2+ years of hands‑on technical fieldwork, including system installations or maintenance.
  • Experience working with security systems, sensors, or networked technology preferred.
  • Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites).
• Skills
  • Strong technical problem‑solving skills, with the ability to troubleshoot hardware and software issues.
  • Basic understanding of networking, including IP configuration and wireless communication.
  • Excellent communication skills to interact with customers and cross‑functional teams effectively.
• Knowledge
  • Understanding counter‑drone technologies or security systems is a plus.
  • Familiarity with Axon’s ecosystem of public safety solutions is beneficial.
• Physical Requirements
  • Comfortable working at heights, in outdoor environments, and under varying weather conditions.
  • Ability to lift and carry equipment up to 50 pounds.
• Education
  • Associate’s degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances – and empowering all of our employees so they can do their best work.

If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email

For more details on our benefits offerings please visit