Mosaic | IT Infrastructure Lead

Location: Washington DC metro (hybrid). This role will require periodic travel to partner locations as needed.

Reporting Structure and Compensation: Vice President of Technology, Silas Owens.
Base for this role is $100K-$120K plus a bonus. Base will DOE.

Alpine Investors, a people-driven private equity firm, recently launched Mosaic Service Partners, a newly formed aggregator strategy backed by Alpine's 9th fund, which has over $4.5 billion of committed capital. Mosaic is Alpine's newest platform in the Home Service market.

This is a unique opportunity to play a foundation role in building the IT support and infrastructure function for a company with a clear mandate to scale through a rapid M&A strategy. Mosaic Service Partners is seeking to be the market-leading business in its specific vertical, building on Alpine's existing success elsewhere in residential services. The goal of Mosaic Service Partners is to help drive growth at its operating companies by providing shared support resources across talent, sales and marketing, finance, integration, and technology—while still empowering local leaders to make the right decisions for their business and people.

While Mosaic Service Partners is a startup, its institutional support and committed capital from Alpine, deal sourcing and execution resources, and experienced management team provide a strong competitive advantage and will allow the company to deploy a rapid M&A growth strategy—unique characteristics for an early‑stage firm. Mosaic is looking to hire individuals who understand the "build," are willing to roll up their sleeves, and are excited by the opportunity to create an industry‑leading platform from its inception.

The IT Infrastructure Lead will serve as Mosaic's primary liaison to our managed service provider (MSP/MSSP), owning the day‑to‑day coordination that keeps IT support, security, and employee technology running smoothly across HQ and our partner companies. This role will lead core workflows like onboarding/offboarding, endpoint and device lifecycle management (procurement, provisioning, warranty/repairs), and consistent IT service delivery—while also bringing a scalable, improvement‑mindset approach beyond ticket closing.

You'll be a highly visible partner to internal teams and local operators, helping standardize foundational IT processes and strengthen the end‑user experience as Mosaic continues to grow through acquisition.

• Serve as Mosaic's primary liaison to our Managed Service Provider (MSP) / security support partner (Cloud IT), driving day‑to‑day IT support and ensuring high‑quality service beyond ticket resolution.
• Own and continuously improve employee onboarding and offboarding workflows (accounts, access, devices, and coordination with stakeholders) to deliver a smooth, consistent new‑hire experience.
• Manage endpoint and device operations, including provisioning, inventory, troubleshooting, warranty/repair coordination, and helping centralize purchasing for better consistency and scalability.
• Support IT security and infrastructure needs in partnership with the MSSP/MSP, including access controls, security‑related requests, and coordination of remediation efforts.
• Provide hands‑on, on‑site support for HQ as needed (including coordinating office A/V and conference room reliability) and help ensure core workplace technology "just works."
• Travel to operating companies/brand partners to support locations that lack dedicated IT resources, troubleshoot issues, and reinforce standard processes.
• Establish and document scalable, repeatable IT infrastructure playbooks (e.g., onboarding standards, device management, vendor workflows) that can be reused as Mosaic grows.
• Support technical aspects of website and domain administration (e.g., domain/DNS, hosting/vendor coordination) and collaborate with internal teams to enable business needs.

• MSP / Helpdesk Partnership:
  Proven experience owning the day‑to‑day relationship with a Managed Service Provider (and ideally an MSSP), translating business needs into clear priorities and holding partners accountable to SLAs and…