Site Reliability Engineer

Overview

Highlight Technologies is seeking a System Developer to provide technical support to a 24x7x365 center for the Small Business Administration (SBA) IT service center.

This position is hybrid, employees must be local to Washington DC area.

• Participate in the architecture and design of new and existing systems.
• Develop and maintain system and software documentation, including system requirements, design documents, and user manuals.
• Monitor and troubleshoot system and software environments, identifying and resolving technical issues as required.
• Integrate systems using programming, automation scripts, APIs, and runbooks.
• Develop automation scripts using Bash, Python, and Power Shell for reporting and task automation.
• Design, develop, and maintain Service Now platform components, including custom applications, workflows, integrations, automation, and dashboards.
• Design Service Level Indicators (SLIs) and implement high quality telemetry (metrics, logs, traces) to support accurate SLO calculations.
• Build dashboards, alerts, and automated reporting to track SLA/SLO compliance and error budgets.
• Administer Microsoft Entra identity services and maintain secure access controls and directory configuration.
• Design and manage Microsoft Entra Purview Data Loss Prevention (DLP) and Role-Based Access Control (RBAC) policies.
• Configure and optimize Microsoft Intune Conditional Access policies to enforce secure access to enterprise resources.
• Develop and enforce compliance policies to ensure secure, standards-aligned system operation.
• Navigate and utilize the Service Now ITSM tool for incident, request, change, and project management.
• Maintain knowledge of cloud service models (SaaS, IaaS, PaaS).
• Participate in Agile/Scrum development processes.
• Maintain knowledge of the software development lifecycle, including testing, release management, and deployment processes.

• Systems engineering.
• Scripting in Bash, Python, and Power Shell.
• Windows native API work, API integrations, runbooks, and automated system integration.
• Working with commercial, open source, and cloud solutions (SaaS, IaaS, PaaS).
• Microsoft Entra administration.
• Managing enterprise compliance policies.

• Service Now development: custom apps, workflows, integrations, automation, and scripting (JavaScript, Glide, API development).

• Zscaler cloud security platforms (ZIA/ZPA).
• Solar Winds, Dynatrace, or similar monitoring platforms.

• 4+ years contributing to system architecture and design (patterns, reliability, scalability).
• 4+ years monitoring and troubleshooting systems and software environments.
• Experience with Microsoft Entra Purview DLP and RBAC policies.
• Experience with Microsoft Intune configuration policies.

• Eligible for Public Trust suitability.
• Bachelor’s degree in Computer Science or a related field.
• ITIL v3/v4 certification preferred.
• Excellent communication skills.

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. To learn more about ESOPS, check out:(Use the "Apply for this Job" box below)..

We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best…