VTC Technician

Location

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting‑edge technology and take your career to the next level!

Chenega Agile Realtime Solutions (CARS) is seeking a skilled VTC Technician to join our team in Washington, DC. The ideal candidate will provide technical support for Video Teleconferencing (VTC) systems, ensuring seamless communication through setup, troubleshooting, and maintenance of conferencing equipment.

• Set up, configure, and maintain VTC systems, ensuring high‑quality video and audio transmissions.
• Provide Tier 2 support for VTC‑related incidents, troubleshooting issues in coordination with end users and IT teams.
• Assist with scheduling and monitoring VTC sessions to ensure smooth operations.
• Perform routine system checks, software updates, and hardware maintenance.
• Collaborate with network and systems administrators to optimize VTC performance.
• Document issues, resolutions, and best practices for future reference.

• Experience in VTC systems setup, troubleshooting, and support.
• Familiarity with platforms such as Cisco Webex, Zoom, Microsoft Teams, or Polycom.
• Basic knowledge of network infrastructure as it relates to video conferencing.
• Strong customer service skills with the ability to support users at various technical levels.
• Public Trust clearance (or ability to obtain one).

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world.

At Chenega MIOS, we value our team members and offer them a broad range of benefits.