OBM Lead Security Clearance

Position: OBM Lead with Security Clearance
This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure including servers, cloud services, networks, applications, and storage systems through Open Text, OBM, Site Scope and other tools. Resolves and appropriately completes assigned tasks and change requests, acting as an escalation point for monitoring-related issues. Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services.

Creates alerts and notifications based on service availability. Creates policies and procedures for performing monitoring and standardizes onboarding and offboarding for monitoring activities and dependencies. Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations. Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues.

Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness. Position is required to be full-time onsite at DOT HQ, Washington DC

Job Description and Duties

• Responsible for the design of the DOT SMS and supporting the Service Management System operations, to include engineers and the SMS development life cycle

• Assist in driving, standardizing, and managing unified configuration management database.

• Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysis.

• Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.

• Create and provide intuitive and informative dashboards on current and past performance and service status.

• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.

• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.

• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.

• Integrate data sources from third-party monitoring tools (Open Text OBM, Site Scope, Microsoft SCOM) into the unified OBM event console.

• Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery. Required

Education and Experience:

• Must have a minimum of 10 years of experience with 7 years of related experience, 2 years of experience managing Open Text suite of tools including AI Operations Management, Operations Bridge, Site Scope, and Optic

• Must have at a minimum a High School Diploma

• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

• Must have extensive knowledge of multi-vendor server operating systems.

• Direct experience and expertise with Management Protocols including SNMP, and WMI

• Must have Scripting

Experience with Power Shell, VBScript, and/or other scripting experience

• Experience managing monitoring systems with   Host and/or   sensors

• Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios

• Must have experience managing SMS development activities and be proficient in applying the SDLC and Dev Ops principles.

• Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions

• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.
Preferred skills and qualifications:

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