Implementation Manager

Overview

About the job

The Implementation Manager plays a critical role in executing and coordinating the Military Child Education Coalition's key programs and content initiatives, with a strong focus on the technical aspects of digital service delivery platforms. This position oversees the production and delivery of webinars, podcasts, training, and events while leveraging specialized technical expertise and AI capabilities to enhance program implementation and service delivery.

The role ensures on-time and on-budget execution that reflects MCEC's commitment to stewarding resources responsibly. The ideal candidate combines strategic thinking with technical proficiency, strong project management skills, and a passion for supporting military-connected children and families.

• Lead the technical rollout and ongoing support of MCEC's digital service delivery platforms
• Implement and optimize AI-powered tools and solutions to enhance program delivery and user experience
• Troubleshoot technical issues and coordinate with IT teams and vendors to ensure platform stability
• Evaluate and recommend emerging technologies and AI applications that support organizational goals
• Maintain technical documentation for digital platforms, systems, and integrations
• Train staff and partners on platform features, capabilities, and best practices

• Develop annual and quarterly implementation plans with clear milestones.
• Oversee the logistics and execution of training programs, webinars, podcasts, and signature events.
• Ensure program delivery is completed on schedule, within budget, and consistent with program standards.
• Document and maintain implementation protocols, best practices, and lessons learned for continuous improvement.
• Track program metrics and prepare regular reports on progress and outcomes

• Plan and schedule episodes in alignment with organizational priorities and content calendar
• Collaborate with content teams to select topics, themes, and guest speakers
• Research and identify subject matter experts, military families, educators, and community leaders
• Manage guest logistics, pre-interviews, and post-production editing
• Host podcast episodes with professionalism and expertise
• Oversee distribution across platforms and track engagement metrics
• Leverage AI tools for audio enhancement, transcription, and content optimization

• Plan and schedule webinar series to support MCEC's educational mission
• Identify and secure subject matter experts and presenters
• Host live webinars and facilitate audience engagement
• Manage technical delivery, troubleshoot issues, and ensure a positive participant experience
• Oversee registration, follow-up communications, and resource distribution
• Utilize platform analytics and AI insights to improve engagement and outcomes

• Coordinate implementation logistics for community engagement and training events
• Manage timelines, budgets, vendor relationships, and stakeholder communications
• Support marketing and communications efforts to promote participation
• Integrate digital tools and hybrid event technologies as appropriate

• Partner cross-functionally to ensure alignment with organizational goals and strategic plan
• Maintain relationships with external partners, vendors, and stakeholders
• Participate in program planning and strategic discussions
• Champion innovation and continuous improvement in service delivery

• Deliver a defined number of webinars, podcasts, and events per quarter as set in annual program goals
• Complete all program deliverables on time and within budget
• Achieve program quality standards as measured by participant satisfaction, partner feedback, and internal review
• Successfully implement and support digital platforms with minimal downtime and optimal user experience
• Document improvements after each program cycle to strengthen future delivery
• Contribute to organizational metrics, including reach, engagement, and impact

• Bachelor’s degree in Communications, Education, Project Management, Information Technology or related field
• 3-5 years of experience in program coordination, content management, or project implementation
• Excellent verbal and written communication skills
• Strong project management, organizational, and time management skills
• Experience with podcast production and/or webinar platforms
• Proficiency with audio/video editing tools
• Specialized technical expertise in digital platform implementation and support
• Working knowledge of AI tools and applications, particularly in content creation, automation, and service delivery
• Experience implementing, configuring, or supporting digital platforms or learning management systems
• Demonstrated ability to manage multiple projects simultaneously
• Comfortable public speaking and hosting live events
• Strong troubleshooting skills and technical problem-solving abilities

• Understanding of or…