D365 Business Analyst

About the role

About the role
? As a D365 Business Analyst, you will drive meaningful business outcomes by translating complex business needs into scalable solutions on the Microsoft Dynamics 365 platform. You’ll play a key role in optimizing sales and customer insights, improving operational efficiency, and enabling data-driven decision-making across the organization. Partnering closely with business stakeholders, product owners, and technical teams, you’ll ensure solutions are aligned with strategic goals and deliver measurable value.

You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Program Director.

• Lead end-to-end business analysis and solution design using Microsoft Dynamics 365, ensuring alignment with organizational objectives.
• Facilitate requirements workshops with business stakeholders to gather, refine, and prioritize epics, features, and user stories.
• Create clear, actionable user stories and manage them through established approval processes.
• Collaborate closely with onsite and offshore technical teams to ensure shared understanding of requirements and successful delivery.
• Partner with Product Owners and Project Managers to support backlog grooming and meet sprint and release timelines.
• Define and maintain Definition of Ready (DoR) and Definition of Done (DoD) for user stories.
• Conduct solution demos for stakeholders, gather feedback, and translate insights into backlog refinements.
• Maintain a healthy, prioritized product backlog using Azure Dev Ops (ADO) or Jira.
• Ensure high-quality documentation and clear communication across business and technical teams.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Washington, DC. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• 8+ years of experience as a Business Analyst supporting Microsoft Dynamics 365 implementations.
• Strong hands-on experience with D365 Sales and Customer Insights modules, including:
  Accounts, Contacts, Leads, Opportunities, Activities, Timelines, SLAs, Sales Insights and Copilot features.
• Proven experience working with epics, features, user stories, and defect life cycles in ADO or Jira.
• Strong stakeholder engagement skills, with the ability to educate and influence business users.
• Excellent written and verbal communication skills.

• Microsoft Dynamics 365 Sales certification
• Microsoft Dynamics 365 Sales Insights certification
• Additional relevant Microsoft certifications are an asset
• Banking or financial services experience is considered a strong asset

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until February 2, 2026

The annual salary for this position is between $114,000 - $133,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.