User Experience Designer; Mid-level

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking a User Experience Designer (Mid-Level) to work on-site in support of a government contract for a client located in Washington, DC. An active TS/SCI clearance is required.

• Oversees all visual design efforts to support general accessibility and Section 508 compliance.
• Develops and maintains relationships with key peers in marketing, branding, UX leaders, IT leaders, and others to identify and plan creative solutions.
• Develops proof‑of‑concepts and prototypes of easy‑to‑navigate user interfaces (UIs) that consist of web pages with graphics, icons, and color schemes that are visually appealing to provide a consistent look and feel that incorporates user experience feedback.
• Ensures the use of responsive designs based on current best practices.
• Develops, maintains, and ensures compliance of application release management, outage management, and change control processes and standards.
• Defines, creates, communicates, and manages resource plans and other required project documentation, such as style guides, and provides updates as necessary.
• Shows familiarity with code, test, and debug documents and implements web applications using a variety of platforms.
• Plans, recruits, and facilitates the usability testing of a system. Analyzes and synthesizes the results of usability testing to provide recommendations for change to a system.
• Supports up to 12 Accessibility Liaison events to include presentation, meeting minutes, and follow‑up action items.
• Provides customer service desk support for Information and Communication Technology (ICT) accessibility complaints and ICT Accessibility testing.
• Supports and leads accessibility related trainings to include Section 508 awareness, Creating Accessible Documents, and Fundamentals in Accessibility Training (FIAT) (up to 50 total trainings in a year).
• Supports and provides subject matter expertise and customer support to system owners and technical personnel to ensure 100% of ICT systems are tested for Section 508 compliance and meet SharePoint site testing goals.
• Creates and executes project plans, communication plans, and refined communication products for overall technology governance.
• Establishes and maintains relationships with working‑level stakeholders within and outside of the client, to include external partners.

• TS/SCI security clearance.
• Bachelor's degree or equivalent practical experience. In the absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
• 5+ years of relevant experience.
• Demonstrated experience developing and implementing Section 508‑compliant designs, with a strong understanding of accessibility principles, usability testing, and inclusive design standards.
• Proven ability to collaborate effectively with diverse stakeholders, including UX, IT, and communications teams, to deliver cohesive, user‑centered digital experiences.
• Strong attention to detail and ability to create, maintain, and enforce visual design standards, style guides, and documentation that support consistent branding and user experience across platforms.

• M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other…