A013 – ITAM Zendesk Administrator

Short

Description:

A013 – ITAM Zendesk Administrator Hybrid position – local candidates only

The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.

• Ticket Management:
  Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed. Monitor and manage SLAs for all tickets.
• Data Synchronization with Oomnitza:
  Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
• Reporting and Auditing:
  Generate and distribute weekly reports on ticket status and SLA compliance.
• Process Optimization:
  Develop and refine processes for ticket categorization and assignment.
• Communication and
  
  Collaboration:
  
  Act as the primary point of contact for ITAM ticket management within Zendesk.

• Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
• Familiarity with SLA management and reporting tools.

Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting.

NATIONAL background checks are required;
Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.

Collaboredge Inc.