Business Analyst

At USA for UNHCR, our people are the driving force behind our mission of delivering hope and opportunity to refugees worldwide. We're not just a workplace - we're a vibrant community of passionate, forward-thinking professionals committed to making a real difference. If you thrive in a dynamic, transparent, and data-driven environment, and want your career to directly impact lives across the globe, we invite you to join us!

USA for UNHCR (U4U) is seeking a detail-oriented Business Analyst (BA) with experience in process mapping, user experience design and analytical thinking to join the Business Systems Team. This role is highly executional and is responsible for understanding business needs and supporting solution design across U4U’s integrated fundraising technology ecosystem to support U4U’s mission to protect and support refugees by mobilizing resources, elevating awareness, and driving action through a network of engaged supporters.

The BA is a newly created role that will work as part of an Agile team and will be essential to the continued pursuit of operational excellence, innovation, and delivery of goals within USA for UNHCR’s 3-year Strategic Plan.

• Create business process documents and workflow diagrams
• Communicate with stakeholders to understand their processes and requirements
• Identify gaps and opportunities for process improvement and translate findings into documented recommendations
• Support the development of standard operating procedures (SOPs) and training materials
• Translate business requirements into clear functional and technical specifications for integrated workflows across Salesforce, Data Warehouse and connected platforms following established solution direction

• Independently facilitate gathering requirements using stakeholder meetings, business process descriptions, use cases, and requirements workshops
• Act as a primary coordination partner between fundraising teams, system administrators, and vendors to ensure shared understanding of requirements and dependencies
• Clarify ambiguous or incomplete requirements directly with stakeholders and bring recommendations forward
• Document and maintain business requirements in a clear, organized manner
• Prepare and maintain system documentation and specifications

• Own coordination for UAT across fundraising teams, vendors, and system administrators to ensure technical requirements are commonly understood and met
• Review work completed by technical team to ensure work adheres to quality standards and meets the requirements as outlined, flagging issues and risks
• Facilitate User Acceptance Testing as appropriate independently to ensure alignment with user needs
• Document test cases and outcomes

• Assist with developing project plans for prioritized projects and enhancements, including testing, training, communication, and deployment activities
• Support scoping and sequencing of work, in partnership with the Sr. Manager, to reduce cross-team friction and enable timely delivery
• Help track project deadlines, schedules, and deliverables
• Support change management activities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 – 3 years of experience as a Business Analyst, preferably in a non-profit or fundraising environment
• Exposure to marketing platforms (Salesforce Marketing Cloud, Engaging Networks)
• Demonstrated career progression or growth in responsibility, scope, or complexity over time
• Ability to manage multiple priorities concurrently
• Strong strategic thinking and problem-solving skills
• Ability to work through ambiguity and exercise judgment within defined guardrails
• Excellent attention to detail and accuracy
• Open to learning new systems and processes
• Ability to effectively communicate (written and verbally)…