Program support analyst

Responsibilities

• Manage Tech Enablement’s Digital Services Training Calendar
• Support the development and roll-out of a Learning Management System for the Digital Services Training Program
• Setup course registrations
• Communicate with training facilitators
• Upload and update course content and materials
• Create and disseminate feedback surveys
• Produce reports on training statistics
• Assist with developing new training curricula
• Manage training requests received through IT Service Management (ITSM) System and other various channels.
• Develop needs assessments to evaluate the organization's training needs
• Create new training materials including presentations, handouts, and guides
• Design activities or lessons to teach certain technical skills
• Create new and update/customize existing course materials
• Support facilitators to ensure all virtual courses are running smoothly
• Assist with inquiries in the Teams chat for virtual trainings
• Support the production of virtual and in-person training/learning events
• Manage the Enable
  
  TECH Community in Teams
• Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)
• Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.
• Support the creation of knowledge articles, user guides, video tutorials
• Manage the help article knowledge database on the end-user self-service portal
• Performs other related duties as assigned.