AV Technician

AV Technician

Washington D.C.

Monday-Friday 10:00am-6:00pm with paid overtime opportunities (must be willing to work a few hours of overtime each month)

You will be providing technical support for AV equipment in conference rooms and other areas of our offices – thus, this role must be onsite. We are a professional services firm, and our AV technology is very important for us to make a good impression with our clients. This is a highly visible role for you to make an impact on our technology to help us win and maintain client business!

• Setup, test, maintain, operate, and tear down all audiovisual (AV) and video conference (VTC) equipment, e.g., video data projection systems, computers, audio- and video conference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.
• Provide basic in-room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required.
• Execute all aspects of video conferences including call set up, end user training, troubleshooting, and follow-through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, e.g., wireless Internet access, shade controls, light controls.
• Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.
• Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
• Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
• Provide asset management of all AV and VTC equipment.
• Perform AV and VTC equipment moves, changes and exchanges.
• Perform or facilitate repairs of AV and VTC equipment.
• Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Assist with special projects and/or other duties, as required.

• 2+ years of experience supporting AV technology using vendors such as Tandberg/Cisco or Crestron (more experience the better)
• Must have experience supporting video conferencing related technology such as Web Ex, Zoom, Go To Meeting  and/or Abode Connect
• Must have at least a High School diploma or GED

• Experience supporting desktops, laptops and mobile devices (to help troubleshoot if there are issues in meetings)
• Experience supporting PowerPoint (to help troubleshoot if there are issues in meetings)
• Experience working in a professional services environment
• Experience providing “white glove” support to executives
• CTS Certification or other relevant AV technical certifications
• Associate’s Degree or Bachelor’s Degree